Front Desk Lead – KochiPods (Capsule Hotel)
Location: Ernakulam, Kerala
Company: KochiPods – Kerala's First Japanese Capsule Hotel
About the Role
We are looking for a proactive and customer-focused Front Desk Lead to manage our reception operations and lead the front office team. If you have a passion for hospitality, excellent communication skills, and the ability to handle guests with professionalism, we'd love to hear from you.
Key Responsibilities
- Lead and supervise daily front desk operations.
- Welcome guests and deliver an exceptional check-in and check-out experience.
- Handle reservations, billing, and payment collections.
- Manage OTA and direct bookings using the property management system.
- Ensure accurate records and daily reports.
- Resolve guest concerns professionally and promptly.
- Coordinate with Housekeeping and Operations to ensure room readiness.
- Train, guide, and motivate front office staff.
- Maintain high standards of service, cleanliness, and discipline.
Requirements
- Graduate in Hotel Management or any relevant degree.
- Minimum 2-6 years of front office experience, with at least 1 year in a supervisory or lead role.
- Excellent communication in English and Malayalam (Hindi is an advantage).
- Good computer knowledge; experience with hotel PMS is preferred.
- Strong leadership, problem-solving, and guest service skills.
- Willing to work rotational shifts, weekends, and holidays.
Salary & Benefits
- Competitive salary based on experience.
- Performance incentives.
- Career growth opportunities.
- Professional and technology-driven work environment.
Pay: ₹18,000.00 - ₹30,000.00 per month
Experience:
- hospitality or sales: 2 years (Preferred)
Language:
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
