We're looking for a compassionate, organized, and proactive Patient Care Manager to join EPIA, a boutique fertility and reproductive medicine clinic in Green Park, New Delhi.
At EPIA, we believe every patient deserves a dedicated guide throughout their fertility journey. As the Patient Care Manager, you'll be the primary point of contact from the first enquiry through consultations, treatment coordination, and follow-up, ensuring every patient feels informed, supported, and cared for.
Key Responsibilities
- Respond to patient enquiries via phone, WhatsApp, and email
- Coordinate consultations, investigations, and treatment journeys
- Guide patients through fertility treatment plans in collaboration with the clinical team
- Ensure timely follow-up and nurture prospective patients
- Coordinate with doctors, embryologists, and front office teams
- Collect patient feedback, reviews, and testimonials
- Maintain accurate CRM records and track patient journeys
- Deliver an exceptional patient experience at every touchpoint
We're looking for someone who has:
- 2–5 years of experience in healthcare, fertility, hospitals, wellness, or patient care
- Excellent communication skills in English and Hindi
- Strong organisational and follow-up skills
- A warm, empathetic, and patient-first approach
- Comfort using CRM systems and digital communication tools
Preferred backgrounds:
- Psychology
- Nursing
- Life Sciences
- Biotechnology
- Hospital Administration
- Allied Health Sciences
Women candidates are encouraged to apply.
Location: Green Park, New Delhi (Full-time)
If you're passionate about supporting patients through one of the most important journeys of their lives, we'd love to hear from you.
Please send your CV to [email protected] (or apply via indeed).
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
