JOB DESCRIPTIONPosition: Housekeeping SupervisorDepartment:
Housekeeping
Reports To:
Executive Housekeeper / Housekeeping Manager
Location:
Hotel Premises
Job Summary:
The Housekeeping Supervisor is responsible for supervising housekeeping operations, ensuring cleanliness, hygiene, and maintenance of guest rooms, public areas, banquet spaces, and back-of-house areas as per hotel standards. The role involves team supervision, room inspections, guest satisfaction, inventory management, and maintaining operational efficiency.
Key Responsibilities:Room & Area Supervision
- Supervise cleaning and maintenance of guest rooms, corridors, banquet halls, lobby, public areas, and staff areas.
- Conduct room inspections before guest check-in and after cleaning.
- Ensure housekeeping standards are maintained as per hotel SOPs.
- Coordinate with maintenance department for repairs and upkeep.
Team Management
- Prepare daily duty rosters and allocate work assignments to housekeeping staff.
- Supervise Senior GSA, GSA, room attendants, and housekeeping associates.
- Train and mentor housekeeping staff on cleaning procedures, grooming, and service standards.
- Monitor staff attendance, discipline, grooming, and productivity.
Guest Service & Complaint Handling
- Ensure prompt response to guest housekeeping requests.
- Resolve guest complaints related to cleanliness and housekeeping services efficiently.
- Ensure guest satisfaction by maintaining service quality and room readiness.
Inventory & Linen Control
- Monitor stock of linen, guest supplies, toiletries, cleaning chemicals, and housekeeping materials.
- Maintain housekeeping inventory records and minimize wastage.
- Ensure proper linen handling, storage, and laundry coordination.
Operational Coordination
- Coordinate with Front Office for room status updates (vacant, occupied, check-in/check-out).
- Coordinate with Banquet and F&B departments for event setup and cleanliness.
- Ensure smooth daily housekeeping operations.
Safety & Hygiene
- Ensure hygiene, cleanliness, and sanitation standards are followed.
- Monitor proper usage of housekeeping chemicals and equipment.
- Follow hotel safety policies and emergency procedures.
Required Qualifications
- Graduate / Diploma in Hotel Management preferred.
- Minimum 3–6 years of experience in Housekeeping Operations, preferably in hotels.
- Prior supervisory experience preferred.
Skills Required
- Leadership and team management
- Good communication skills
- Attention to detail
- Problem-solving ability
- Inventory management
- Time management and multitasking
Salary & Benefits
- As per company policy and experience.
Duty Timing
- Rotational shifts as per hotel operational requirements.
Key Performance Indicators (KPI)
- Room cleanliness score
- Guest satisfaction feedback
- Team productivity
- Inventory control & cost management
- Complaint resolution efficiency
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
