Customer Voice Executive
For KTEIN Biotech Pvt. Ltd., Ahmedabad.
Salary 15k to 20k based on skills, experience and results
Role Focus: Customer Retargeting, Relationship Building, Resolve customer issues & Repeat Sales
Key Responsibilities:
- Call/WhatsApp existing customers for feedback and follow-ups.
- Retarget past customers for repeat purchases, cross-selling & upselling.
- Follow up with abandoned/inactive customers and convert potential leads.
- Inform customers about new launches, offers, combos and relevant products.
- Maintain customer follow-up and conversion data in CRM/Excel/Google Sheets.
- Coordinate on basic customer queries, complaints and post-purchase follow-ups.
- Achieve daily calling/follow-up and monthly conversion targets.
Skills Required:
- Good Hindi communication; basic English required.
- Confident and polite telephone communication.
- Customer convincing and relationship-building skills.
- Basic sales/retargeting mindset.
- Basic Excel/Google Sheets/CRM knowledge.
- Preferably 1–2 years' experience in telecalling, customer service, inside sales or customer retention.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
