About MAC Machine Tools & Automations / Eurogulf Machines & Tools
MAC Machine Tools & Automations is a well-established manufacturer and supplier of advanced metalworking machine tools and automation solutions, serving customers across multiple industries. Backed by strong engineering expertise and global partnerships, MAC delivers reliable and high-performance machining solutions.
Eurogulf Machines & Tools Tr., the UAE-based branch of MAC Machine Tools & Automations, represents the group across the MENA region. Through Eurogulf, the MAC Group provides a comprehensive range of machine tools, including:
- CNC & Manual Lathes (including Oil Country Lathes)
- CNC Vertical & Horizontal Machining Centers
- Horizontal Boring Machines (HBM) and Vertical Turning Lathes (VTL)
- Wire EDM / Wire Cut machines
- Grinders and Swiss Lathes
- Machines for turning, grinding, boring, milling, drilling, and tapping
In addition to machine tool supply, the group offers installation, after-sales service, spares support, and complete turnkey solutions, ensuring end-to-end value for customers.
Position Overview
We are looking for a motivated and organized FSM Coordinator to support our Field Service Operations. The role involves coordinating service activities, managing customer requests, tracking service progress, AMC management, and preparing reports.
Key Roles & Responsibilities
- Service Coordination
- Receive and register customer service requests in the system.
Documentation & Record Management
- Maintain service call records, job cards, and service reports.
- Ensure proper documentation and record maintenance.
- Update customer details, machine information, and contract details in the system.
AMC & Contract Management
- Maintain AMC records and contract details.
- Monitor AMC validity, renewal dates, and service schedules.
- Track preventive maintenance activities.
- Support AMC billing and renewal processes.
MIS & Reporting
- Prepare daily, weekly, and monthly service reports.
- Monitor service performance including:
- Service closure status
- Response time
- Engineer productivity
- AMC performance
- Quotation to Invoice status
Required Skills:
- Basic knowledge of ERP/FSM systems.
- Good knowledge of MS Excel and reporting.
- Good communication and coordination skills.
- Strong documentation and organizational skills.
- Ability to manage multiple tasks and priorities.
- Customer-oriented approach.
Eligibility:
- Diploma / BE / B.Tech (Any Engineering Background)
- Freshers are welcome to apply.
- Candidates interested in service coordination are encouraged to apply.
- Monitor service call status and ensure timely closure.
- Coordinate with service engineers for pending activities.
- Follow up on service updates and ensure smooth execution.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹75,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Language:
Work Location: In person
