We are seeking a persistent, professional, and result-oriented Telecaller to join our Collections team. In this role, you will be responsible for contacting customers with overdue accounts, negotiating payment plans, and ensuring the timely recovery of outstanding debts. The ideal candidate will possess excellent communication skills and the ability to handle challenging conversations with empathy and firmness.
Key Responsibilities
- Outbound Calling: Initiate calls to customers with delinquent accounts to remind them of overdue payments.
- Negotiation: Negotiate payment schedules or settlements within company guidelines to maximize recovery.
- Account Management: Maintain accurate, up-to-date records of all customer interactions, payment commitments, and account status in the CRM system.
- Problem Solving: Investigate and resolve customer discrepancies or disputes regarding their billing or payment history.
- Follow-ups: Conduct regular follow-up calls to ensure customers adhere to agreed-upon payment dates.
- Compliance: Strictly adhere to debt collection laws, ethical standards, and company policies to ensure fair treatment of customers.
- Target Achievement: Meet or exceed daily/weekly/monthly collection targets and call volume KPIs.
Required Skills & Qualifications
- Education: High school diploma or equivalent (Bachelor’s degree in Finance or Business is a plus).
- Experience: Previous experience in telecalling, collections, or customer service is preferred.
- Communication: Fluent in [Insert Language, e.g., English/Hindi/Local Language] with the ability to explain complex financial information clearly.
- Negotiation: Strong persuasion skills with the ability to handle objections and "stall tactics" effectively.
- Resilience: Ability to remain calm and professional in high-pressure or stressful situations.
- Tech Savvy: Basic proficiency in MS Office (especially Excel) and familiarity with CRM or collection software.
Job Type: Full-time
Pay: ₹15,000.00 - ₹35,000.00 per month
Work Location: In person
