Desktop L2 Profile Job Description:
1. Candidate should have at least 2.5 years’ experience.
2. Service now tools
3. How many types of case priority are there ?
4. What priority cases do you handle?
5. Good knowledge with the Technical and VIP user handling
6. Compliance Part as well ( Bit Locker , Security , Antivirus , Patch etc,)
7. Candidate should have experience in managing BitLocker, BSOD, Network Printer Installation, SCCM, SLA, MS Office, One Drive, end-user devices, remote applications and OS such as Windows.
8. Candidate should have experience in Active directory.
9. Candidate should have experience in VPN Tunnels and Proxy etc.
10. Candidate should have knowledge on ticketing tool and Incident management.
11. Candidate troubleshooting sills.
12. Candidate should have knowledge in new system configuration, IMAC checklist
13. Candidate should be a graduate.
