Role Purpose
Responsible for coordinating sales activities for the Cable Lugs Division by managing customer inquiries, preparing quotations, processing orders, coordinating with production and dispatch teams, and ensuring timely customer communication. The role plays a key part in maintaining excellent customer relationships while supporting the Sales team in achieving business targets.
Key Responsibilities
1. Customer Inquiry & Sales Coordination
● Handle customer inquiries received through email, telephone, WhatsApp, website, and trade portals.
● Prepare and submit quotations as per customer requirements.
● Follow up on quotations and negotiate in coordination with the Sales Manager.
● Coordinate with customers regarding product specifications, pricing, delivery schedules, and documentation.
● Maintain professional communication with OEMs, EPC contractors, distributors, panel builders, and export customers.
2. Order Processing & Coordination
● Process customer purchase orders accurately in the ERP system.
● Coordinate with Production, Planning, Stores, Quality, and Dispatch departments for order execution.
● Monitor order status from receipt to final dispatch.
● Inform customers about delivery schedules, dispatch details, and any order updates.
● Ensure timely execution of urgent customer requirements.
3. Sales Documentation
● Prepare quotations, Proforma Invoices, Order Confirmations, Sales Orders, and other sales-related documents.
● Maintain customer records, pricing history, and order databases.
● Coordinate preparation of product catalogues, technical datasheets, test certificates, and compliance documents.
● Ensure proper filing and documentation of customer correspondence.
4. Customer Relationship Management
● Build and maintain strong relationships with existing customers.
● Follow up on pending quotations, repeat orders, and customer feedback.
● Resolve customer queries by coordinating with internal departments.
● Support after-sales service and ensure customer satisfaction.
5. Sales Reporting & MIS
● Maintain daily inquiry, quotation, order, and sales reports.
● Prepare weekly and monthly sales performance reports.
● Track quotation conversion ratios and pending customer follow-ups.
● Maintain accurate sales records and CRM data.
6. Coordination with Marketing & Business Development
● Support the Sales and Marketing teams during exhibitions, customer visits, and promotional activities.
● Share product catalogues, brochures, technical presentations, and samples with customers.
● Coordinate lead generation activities and maintain prospective customer databases.
● Assist in new customer registration, vendor approvals, and tender documentation.
7. Quality & Compliance
● Ensure quotations and sales documents comply with company pricing policies and customer requirements.
● Maintain confidentiality of customer information, pricing, and business strategies.
● Follow company SOPs, ISO procedures, and documentation standards.
Key Skills Required
● Excellent communication and customer coordination skills.
● Strong knowledge of quotation preparation and order processing.
● Good negotiation and follow-up abilities.
● Proficiency in Microsoft Excel, Word, Outlook, and ERP software.
● Strong organizational and multitasking skills.
● Ability to work under deadlines with attention to detail.
● Knowledge of Cable Lugs, Cable Glands, Connectors, Ferrules, or Electrical Products will be an added advantage.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
