Job Title
Manager - Facility
Job Description Summary
Job Description
. Key Responsibilities
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A. Operations & Maintenance
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Oversee daily operations of all technical systems: HVAC, Electrical, DG Sets, UPS, STP/WTP, Fire Safety Systems, BMS.
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Execute Preventive, Predictive, and Corrective maintenance programs in line with OEM and statutory guidelines.
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Ensure minimal equipment downtime and maximum system uptime.
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Conduct routine inspections to identify and resolve facility-related issues proactively.
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B. Compliance & Safety
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Ensure full compliance with statutory, regulatory, and safety norms (Fire NOC, PCB, Electrical Safety, etc.).
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Implement and monitor PTW (Permit to Work), LOTO (Lockout/Tagout), and other safety protocols.
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Prepare and support internal/external audits: ISO, Energy Audit, Fire Safety Audit, Environmental Audit.
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Conduct regular safety drills, risk assessments, and EHS awareness programs.
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C. Vendor & Team Management
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Supervise in-house technicians and third-party manpower for facility operations.
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Manage AMC vendors and service providers: onboarding, performance monitoring, and SLA tracking.
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Verify and approve vendor service reports, checklists, and invoices.
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Conduct regular training, task allocation, and performance evaluation of the technical team.
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D. Energy & Cost Management
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Monitor and analyze energy and utility consumption.
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Recommend and implement energy-saving and cost-optimization initiatives.
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Prepare and manage annual facility budgets (OPEX/CAPEX) and control operating costs.
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E. Facility Services & Infrastructure Management
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Coordinate and supervise soft services: housekeeping, pest control, landscaping, sanitation, and waste management.
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Ensure seamless functioning of utilities: water supply, elevators, lighting, HVAC comfort levels, etc.
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Support ergonomic planning, workspace utilization, and asset tracking.
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F. Technical Documentation & Reporting
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Maintain updated documentation: equipment history, daily checklists, logbooks, maintenance records, and AMC files.
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Generate and submit daily/weekly/monthly MIS reports and dashboards.
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Prepare incident reports, conduct root cause analysis, and define corrective/preventive actions.
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G. Client & Stakeholder Communication
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Act as a single point of contact (SPOC) for all technical issues and escalations.
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Coordinate with internal teams, client representatives, and auditors to resolve concerns.
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Provide regular updates to site leadership and participate in client review meetings.
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H. Project & Space Management
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Lead or support infrastructure and interior projects (renovations, fit-outs, expansions).
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Work with architects, consultants, and contractors to deliver quality outcomes within timelines.
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Maintain updated floor layouts, as-built drawings, and asset registers.
3. Qualifications
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Diploma or Degree in Mechanical, Electrical, or Civil Engineering (mandatory).
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Additional certifications (BMS, Fire & Safety, Energy Management, ISO/EHS) are desirable.
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Experience
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3 to 7 years of relevant experience in Facilities Management, Building Operations, or Engineering Services.
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Exposure to managing MEP systems, critical utilities, and vendor relationships in corporate, IT/ITES, industrial, or commercial settings.
4. Technical Skills
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Hands-on knowledge of:
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MEP Systems (Mechanical, Electrical, Plumbing)
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HVAC, UPS, DG, STP/WTP, Fire Alarm Systems
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BMS and building automation platforms
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CMMS / CAFM tools for maintenance scheduling
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Understanding of:
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Statutory compliance and licensing norms
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Energy management techniques and sustainability practices
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ISO 9001, ISO 14001, ISO 45001 standards
5. Behavioral Competencies
Competency
Description
Communication
Clear verbal and written communication with technical and non-technical stakeholders
Team Leadership
Ability to guide, motivate, and evaluate technical staff
Problem Solving
Quick and analytical thinking to resolve operational issues
Customer Focus
Client-first approach with focus on service excellence
Adaptability
Flexibility to manage dynamic requirements and emergency call-outs
Decision-Making
Timely and effective decisions in high-pressure situations
6. Organizational Core Values
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Sets and achieves high standards.
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Takes initiative to resolve challenges and exceed client expectations.
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Resilient
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Adapts quickly to changing circumstances.
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Maintains performance during emergencies or high-stress scenarios.
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Inclusive
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Promotes collaboration and teamwork.
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Values diverse perspectives and constructive feedback.
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Visionary
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Thinks ahead and proposes long-term improvements.
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Embraces innovation and sustainable practices.
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Entrepreneurial
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Takes ownership of tasks and drives continuous improvement.
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Acts with agility, creativity, and responsibility.
7. Key Interfaces
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Internal: Operations Team, EHS, HR, Procurement, Projects Team
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External: Clients, AMC Vendors, Contractors, Statutory Bodies, Utility Providers
8. Performance Indicators (KPIs)
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Equipment uptime and maintenance compliance
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Energy and utility cost reduction
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Audit and statutory compliance scores
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SLA adherence by vendors
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Incident response and resolution time
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Client satisfaction and feedback
INCO: “Cushman & Wakefield”
