Architect - Automation N
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Senior Project Manager- Service Now Genpact has a vacancy for a Senior Project Manager in its expanding Orchestration Group to support global customers. We are seeking Technical Product Managers (TP Ms) to support the Success Project. These roles are designed to complement the work of existing TP Ms enabling faster product planning execution and delivery. While the existing TP Ms focus on strategy roadmap alignment and stakeholder engagement the contract TP Ms will provide hands-on support in solutioning requirements management execution tracking and hypercare stabilization. Responsibilities: - Project Management of product-based solutions - Define project scope goals timelines and deliverables in collaboration with stakeholders and technical teams. - Tracking monitoring & reporting on project progress quality of deliveries budget consumption and timelines. - Monitor project progress and deliver regular status updates to stakeholders. - Identify mitigate and manage risks and issues throughout the project lifecycle. - Enforce Service Now best practices and governance standards. - Provide consultancy to customers on Genpact Digital products - Take responsibility for customer satisfaction and building a long-term relationship with key customers - Platform Solutioning & support by Performing L1 and L2 solutioning on the Service Now platform. - Collaborate with architects and designers to refine requirements and validate feasibility. - Requirements & Story Management - Break down PR Ds into detailed user stories. - Manage backlog maintain story hygiene and ensure stories are test-ready. - Track delivery status and follow up with engineers to ensure on-time execution. - Execution & Delivery support - Drive UAT testing validate outcomes and close development tasks. - Provide structured reporting on progress risks and blockers. - Hypercare & Incident Management - Support post-go-live stabilization during the hypercare period. - Triage incidents track resolution and report on hypercare performance. - Collaboration with Core TP Ms - Complement existing TP Ms by focusing on execution and delivery while they drive strategy and business alignment. - Ensure smooth handoffs and visibility across all levels of product management.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
UiPath Certified Professional Automation Solution Architect - UiPath AcademyUiPath Academy, UiPath - RPA Solution Architect - UiPath AcademyUiPath Academy
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Cora APFlow, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling
Language
English
Language Proficiency -
Intermediate - B1
Additional Job Location -
Job Type
Regular
Master Skill List -
Automation N
Remote Type -
Office
Work Shift -
Rotating (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
