Job Title: Senior Lead – Technical Operations
Location: Kolkata, India
Company: Salescom Services
Shift Timings: 1:15 PM to 10:30 PM IST
Working Days: Mon to Friday (Half Day on 1 Saturday in a month)
Employment Type: Full Time On-Site
Industry: Telecoms, IT and Security
Salary: Up to 12 LPA
Who are we:
Salescom Services Private Limited is a subsidiary of a British technology company, specializing in IT & Security and Telecommunication products and services for both enterprises and SMEs. Our core competencies include comprehensive project management, customer success, revenue assurance, account management, billing & analytics, quality and compliance, web security, and IT Helpdesk services within the technology and telecommunications sectors.
With over two decades of combined experience among our board members, we have a solid foundation in managing successful ventures and acquisitions. The founding members have a rich history of operating renowned technology and telecommunication businesses in Australia and the United Kingdom. In December 2019, we proudly established our first captive unit in Sector V, Kolkata, West Bengal, a hub for IT talent.
Job Summary:
The Senior Lead – Technical Operations will be responsible for the governance, operational oversight, and continuous improvement of the organization’s tech systems, cybersecurity needs and IT services. The role ensures that systems are secure, compliant, cost‑effective, and aligned with business needs, while supporting internal stakeholders through structured reporting, vendor coordination, and audit‑ready practices.
Key Responsibilities:
IT Operations & Governance:
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Oversee the operational health and governance of internal IT systems and platforms
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Support internal reviews and audits relating to IT systems, access controls, and digital assets
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Ensure systems and processes align with internal policies and regulatory requirements
Access, Security & System Controls:
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Maintain oversight of user access, permissions, and system hygiene
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Ensure appropriate security controls are applied and reviewed regularly
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Support resolution of access‑related, email, and system issues in line with policy
Licensing, Assets & Cost Oversight:
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Maintain visibility of software licenses, subscriptions, and IT assets
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Support regular reviews to ensure licenses are appropriate to business roles
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Work with Finance and Operations to support cost control and optimization
Telephony & Communication Systems:
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Support governance and operational oversight of internal telephony and communication platforms
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Assist with reviews, changes, and service improvements
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Coordinate with vendors and internal stakeholders on telephony‑related matters
Vendor & Stakeholder Management:
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Act as a point of contact for IT vendors and service providers
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Liaise with Finance, Operations, and Internal IT teams
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Communicate technical and operational matters clearly to non‑technical stakeholders
Reporting & Documentation:
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Maintain accurate operational documentation, trackers, and records
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Provide regular updates and reports to management as required
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Ensure documentation supports audit readiness and operational transparency
Pre-Requisites:
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Strong understanding of IT operations and governance
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Experience working with access management, licensing, and system controls
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Experience liaising with third‑party vendors and internal stakeholders
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Strong documentation and reporting skills
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Experience supporting audit or compliance activities
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Exposure to telephony or communication platforms
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Experience working in multi‑entity or multi‑location environments.
Role Scope & Authority:
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Senior Individual Contributor Role
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Operational ownership without direct line management responsibility.
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Authority to recommend improvements, controls, and optimizations.
Health, Safety & Compliance:
The post‑holder is required to comply with all company policies, including health & safety, data protection, confidentiality, and information security requirements.
Benefits:
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Competitive salary, periodic reviews and performance-based bonuses.
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Comprehensive health insurance coverage for self and chosen family dependents.
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Professional development opportunities, including training and company funded certifications.
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Collaborative and inclusive work environment that values diversity and creativity.
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Opportunities to work on cutting-edge projects and contribute to the growth of the company.
How to Apply:
Interested candidates are invited to submit their resume and cover letter to mailto:
[email protected] in confidence. Please label “Sr Lead – Technical Operations Application” in the email subject line. All candidates will be treated equally, and we will base decisions on appointments on the merits of the candidates. We welcome applications from all candidates, regardless of any protected characteristic and are an equal opportunity employer
