Location: Gurugram (On-site)
Employment Type: Full-time
Experience: 3+ years
Role Overview
We are a marketing agency looking for a Client Servicing Manager with 3+ years of experience to act as the key liaison between our clients and internal teams. This role is critical in building strong client relationships, understanding marketing and business objectives, and ensuring seamless delivery of campaigns and projects from brief to execution.
Key Responsibilities
- Act as the primary point of contact for assigned clients and manage end-to-end client relationships
- Understand client requirements, marketing objectives, and expectations, translating them into clear and actionable briefs
- Ensure timely delivery of marketing campaigns and projects while maintaining high standards of quality and client satisfaction
- Coordinate with internal creative, strategy, and execution teams to achieve campaign goals
- Proactively address client concerns, manage expectations, and provide effective solutions
- Build long-term client partnerships through consistent communication and trust
- Manage multiple clients and projects efficiently in a fast-paced agency environment
Qualifications & Skills
- 3+ years of experience in Client Servicing, Account Management, or Client Relations, preferably in a marketing or digital agency
- Strong communication and interpersonal skills
- Proven ability to deliver exceptional customer service and ensure client satisfaction
- Excellent organizational and multitasking abilities
- Strong problem-solving skills with a collaborative mindset
- Ability to thrive in a dynamic, deadline-driven environment
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred)
Job Type: Full-time
Pay: ₹240,000.00 - ₹400,000.00 per year
Work Location: In person
