Jewelnme Private Limited is looking for a professional, customer-focused Telecaller to handle customer communications, respond to inquiries, provide information on products and services, and maintain positive customer relationships through effective communication.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries and provide accurate information.
- Follow up with customers regarding orders, services, and support requests.
- Maintain records of customer interactions and call details.
- Resolve customer concerns and escalate issues when required.
- Coordinate with internal departments to ensure timely customer support.
- Build and maintain positive customer relationships.
- Ensure customer satisfaction through effective communication and follow-up.
- Meet quality and service standards established by the company.
Required Qualifications
- Minimum 1 year of experience a
- Excellent verbal communication skills in Hindi and English.
- Strong customer handling and interpersonal skills.
- Ability to communicate clearly and professionally over the phone.
- Basic computer knowledge and familiarity with Microsoft Office applications.
- Positive attitude and customer-oriented approach.
Benefits
- Competitive salary package.
- Performance-based incentives.
- Professional work environment.
- Career growth opportunities.
- Employee recognition programs.
- Learning and development opportunities.
Pay: ₹18,000.00 - ₹24,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
