The Ticketing and Visa Executive manages airline reservations, ticket issuance, visa applications, travel documentation, and customer assistance to ensure smooth travel arrangements for clients.
Key ResponsibilitiesTicketing Duties
- Book domestic and international flight tickets using Global Distribution Systems (GDS)
- Issue, reissue, cancel, and refund airline tickets.
- Provide fare quotations and travel itineraries.
- Coordinate with airlines regarding schedule changes, cancellations, and special requests.
- Ensure accurate passenger information and booking records.
Visa Processing Duties
- Assist clients with visa applications for various countries.
- Verify passport validity and required travel documents.
- Prepare and submit visa application forms and supporting documents.
- Track visa application status and update clients regularly.
- Stay informed about changing visa regulations and immigration requirements.
Customer Service
- Respond to customer inquiries via phone, email, or in person.
- Provide travel advice and documentation guidance.
- Resolve travel-related issues promptly and professionally.
- Maintain high levels of customer satisfaction.
Administrative Responsibilities
- Maintain records of bookings, visas, and client documents.
- Generate reports and update databases.
- Coordinate with embassies, consulates, airlines, and travel suppliers.
- Ensure compliance with company policies and travel regulations.
Required Qualifications
- Bachelor's degree or diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.
- Experience in airline ticketing and visa processing (preferred).
- Familiarity with international travel regulations and visa requirements.
- Proficiency in MS Office applications.
Key Skills
- Excellent communication and interpersonal skills.
- Strong attention to detail.
- Organizational and time-management abilities.
- Customer service orientation.
- Problem-solving and multitasking skills.
- Ability to work under pressure and meet deadlines.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
Experience:
- Ticketing and Visa: 2 years (Required)
Work Location: In person
