Front Desk Executive – Health Care
Location: Mumbai (Remote Opportunity)
Experience: 2+ Years
Employment Type: Full-time
Shift: US Shift
Role Overview
We are hiring for our client for the role of Front Desk Executive – Health Care.The ideal candidate should be fluent in English and Spanish and have experience handling patient communication, appointment scheduling, insurance coordination, and administrative responsibilities in a healthcare or dental environment.
This role requires excellent communication skills, attention to detail, and the ability to manage multiple administrative tasks while delivering exceptional patient service.
Key Responsibilities
- Handle inbound and outbound calls with patients in English and Spanish.
- Schedule, confirm, and reschedule patient appointments.
- Assist patients with treatment-related queries and clinic information.
- Verify dental insurance eligibility and benefits.
- Process insurance claims, pre-authorizations, and claim follow-ups.
- Coordinate with insurance providers regarding claims and reimbursements.
- Maintain accurate patient records and update information in the practice management system.
- Respond to patient emails and patient inquiries in a timely manner.
- Ensure a smooth and professional patient experience.
- Perform general front desk and administrative duties as required.
Required Skills & Qualifications
- Fluency in English and Spanish (spoken and written) is mandatory.
- Minimum 2 years of experience in a Dental Front Desk, Dental Administration, Medical Reception, Healthcare Administration, or a similar client-facing role.
- Experience handling US dental or medical insurance verification and claims is highly preferred.
- Strong verbal and written communication skills.
- Excellent organisational and multitasking abilities.
- Comfortable working in US shift timings.
- Proficiency in MS Office and healthcare/dental practice management software is an advantage.
Preferred Background
Candidates with experience as:
- Dental Front Desk Executive
- Dental Receptionist
- Dental Administrative Assistant
- Medical Front Desk Executive
- Medical Receptionist
- Patient Care Coordinator
- Insurance Verification Specialist
- Dental Office Administrator
- Healthcare Customer Support Executive
Must-Have Requirements
- Fluent in English and Spanish (Mandatory)
- Minimum 2 years of relevant experience
- Experience in patient handling, appointment scheduling, insurance verification, and claim coordination
- Comfortable working remotely during US shift hours
- Strong customer service and communication skills
Work Location: Remote
