About Us:
Gokulam Grand Trivandrum is a premier five-star business hotel located in the heart of the city, offering world-class hospitality with a blend of traditional charm and modern luxury. We pride ourselves on delivering exceptional guest experiences in a professional and elegant environment.
Job Summary:
We are seeking a warm, well-groomed, and customer-focused Front Office Assistant to join our dynamic front office team. The ideal candidate will have a minimum of 1 years of experience in front office operations in the hospitality industry, with a strong emphasis on guest service and communication skills.
Key Responsibilities:
- Welcome and greet guests with warmth and professionalism
- Efficiently handle check-in and check-out procedures
- Manage guest reservations, room assignments, and billing
- Handle guest inquiries, requests, and complaints promptly and effectively
- Coordinate with other departments to ensure seamless guest experiences
- Maintain a clean and organized front desk area
- Maintain accurate records and ensure proper documentation
- Provide concierge services including travel assistance and local information
- Uphold the hotel’s standards in guest service and grooming
Qualifications & Requirements:
- Minimum 1 years of experience in front office operations, preferably in a 4 or 5-star hotel
- Bachelor's degree/diploma in Hotel Management or related field (preferred)
- Proficiency in hotel management software (e.g., IDS, or similar)
- Excellent communication skills in English; knowledge of additional languages is a plus
- Pleasing personality with strong interpersonal and guest-handling skills
- Ability to work in shifts, including weekends and holidays
- Strong attention to detail and a commitment to excellence
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Food provided
- Paid time off
Work Location: In person
