Lead – Client Relations & Centre Administration
SĀMYA by Poonthottam Ayurvedah | Hyderabad
Role Overview
The Lead – Client Relations & Centre Administration is responsible for ensuring a seamless patient journey at SĀMYA, from the first interaction through consultation, treatment, follow-up, and continued engagement. This role combines front-office management, patient relationship management, centre administration, treatment coordination, and service excellence to deliver an authentic yet premium Ayurveda experience.
The position serves as the primary point of contact for patients and works closely with doctors, therapists, pharmacy, marketing, and support teams to ensure smooth day-to-day operations.
Key Responsibilities
1. Patient Experience & Relations
- Welcome and assist patients with warmth and professionalism.
- Ensure a comfortable, premium, and well-organized patient experience.
- Address patient concerns and coordinate timely resolutions.
- Maintain confidentiality and service excellence at all times.
2. Reception & Front Office Management
- Manage appointments, registrations, check-ins, and patient records.
- Handle calls, WhatsApp enquiries, and walk-in patients.
- Coordinate communication between doctors, therapists, pharmacy, and marketing teams.
- Ensure smooth day-to-day front office operations.
3. Consultation & Treatment Coordination
- Schedule consultations and treatment sessions efficiently.
- Coordinate treatment room allocation and therapist schedules.
- Ensure patients are guided through their treatment journey seamlessly.
- Monitor daily schedules to avoid delays and improve patient flow.
4. Patient Counselling & Financial Guidance
- Explain treatment plans, packages, and schedules as advised by the doctor.
- Provide clear information regarding treatment costs and billing.
- Assist patients with payments, invoices, and related queries.
- Support conversion of consultations into treatment programs.
5. Pharmacy Coordination
- Coordinate dispensing of prescribed medicines.
- Ensure patients understand dosage, usage, and follow-up requirements.
- Liaise with the pharmacy team for smooth medicine delivery and stock requirements.
6. Patient Follow-up & Retention
- Conduct consultation and treatment follow-up calls/messages.
- Monitor adherence to treatment plans and scheduled visits.
- Re-engage patients who miss appointments or discontinue treatment.
- Maintain patient communication and relationship records.
7. Centre Administration & Facility Oversight
- Ensure cleanliness, hygiene, and presentation standards are maintained throughout the centre.
- Coordinate housekeeping and maintenance activities.
- Monitor treatment rooms, reception, pharmacy, and common areas.
- Support implementation of quality and NABH-related protocols.
8. Marketing & Business Support
- Coordinate with the marketing team on enquiries generated through campaigns and social media.
- Ensure prompt response to leads and appointment requests.
- Maintain enquiry and conversion records.
- Support centre events, workshops, and promotional activities.
Required Skills
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Professional appearance and patient-centric attitude.
- Proficiency in MS Office, WhatsApp Business, and basic administrative systems.
- Knowledge of healthcare, hospitality, or wellness operations is preferred.
Reporting To
- Chief Marketing & Growth Officer – Hyderabad
- Management, SĀMYA by Poonthottam Ayurvedah
The role serves as the primary point of contact for patients and is responsible for ensuring a seamless, authentic, and premium SĀMYA experience from enquiry to follow-up.
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Food provided
- Provident Fund
Experience:
- Client services: 2 years (Required)
Language:
- Hindi, Telugu, English (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
