Job Summary
We are looking for enthusiastic and customer-focused Telugu Call Center Operators / Telecallers to support an Online Skill Upgradation Training Programme. The selected candidates will be responsible for contacting registered students, providing programme information and support, following up on course progress, resolving basic issues, and encouraging students to actively participate and complete their online training.
Freshers with good communication skills are welcome to apply. Experienced candidates in telecalling, customer support, student counselling, training programmes, or call center operations will be preferred.
Key Roles & Responsibilities
- Make outbound calls to registered students and beneficiaries.
- Provide information about the Online Skill Upgradation Training Programme.
- Guide students regarding registration, login, course selection, and access to the online learning platform.
- Follow up with students on course progress and encourage regular participation.
- Contact inactive students and motivate them to resume their training.
- Provide basic support for issues related to mobile applications, online portals, and course access.
- Escalate technical or programme-related issues to the concerned team for resolution.
- Maintain accurate call records, student feedback, follow-up status, and call disposition.
- Update student interaction details in Excel, CRM, MIS, or other designated systems.
- Handle student queries professionally and provide timely responses.
- Conduct reminder calls regarding course completion, assessments, certifications, workshops, and other programme activities.
- Collect feedback from students regarding the quality of training and online learning experience.
- Coordinate with the Project Monitoring Unit (PMU), training team, technical support team, and other stakeholders.
- Achieve daily and monthly call targets while maintaining call quality.
- Maintain confidentiality of student and programme-related information.
Eligibility & Qualifications
- Qualification: Intermediate / Diploma / Any Graduate.
- Experience: Freshers and experienced candidates can apply.
- Prior experience in telecalling, customer support, BPO, student counselling, or training programmes will be an added advantage.
- Fluency in Telugu is mandatory.
- Basic communication skills in English are preferred.
- Knowledge of Tamil/Hindi will be an added advantage, if required.
Required Skills
- Excellent verbal communication skills in Telugu.
- Good listening and interpersonal skills.
- Ability to communicate clearly and politely with students.
- Basic knowledge of computers, MS Excel, and MS Office.
- Ability to handle high volumes of outbound calls.
- Good data entry and documentation skills.
- Patience and ability to handle student queries effectively.
- Ability to convince and motivate students to participate in and complete the training programme.
- Basic understanding of online learning platforms and mobile applications.
- Ability to work in a target-oriented environment.
Preferred Candidate Profile
- Freshers with good Telugu communication skills are encouraged to apply.
- Candidates with experience in call centers, BPOs, telecalling, customer support, student counselling, or education/skill development programmes will be preferred.
- Candidates with experience in handling student or beneficiary follow-ups will have an added advantage.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
