Joinfotech Technologies is looking for a proactive and customer-focused IT Business Coordinator to support sales, service operations, customer relationships, and business administration. The ideal candidate will coordinate between customers, vendors, technical teams, and management to ensure smooth day-to-day operations and excellent customer service.
Key Responsibilities
- Handle customer inquiries and understand business requirements.
- Prepare quotations, proposals, and follow up with prospects and customers.
- Coordinate with service engineers for installations, support requests, AMC visits, and project activities.
- Provide basic remote technical support via phone, email, and remote access tools.
- Track service tickets and ensure timely issue resolution.
- Prepare invoices and follow up on payments and collections.
- Maintain customer records, service reports, contracts, and documentation.
- Coordinate with vendors for quotations, procurement, deliveries, and warranty claims.
- Manage CRM updates, customer communication, and follow-up activities.
- Assist management with reports, scheduling, administrative tasks, and business operations.
- Support customer renewals, upgrades, and account management activities.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and relationship management abilities.
- Good organizational and multitasking skills.
- Basic understanding of IT products, services, networking, and troubleshooting.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Experience with CRM, invoicing, or accounting software is an advantage.
- Ability to work independently and coordinate with multiple stakeholders.
Qualifications
- Bachelor's degree
- 1–2 years of experience in sales coordination, customer support, service coordination, or operations.
- Freshers with excellent communication skills and a strong willingness to learn may also apply.
Pay: ₹8,000.00 - ₹12,000.00 per month
Work Location: Hybrid remote in Chennai, Tamil Nadu (Chennai, Chennai District)
