Established in 1994, Atlanta Systems Private Limited has been a cornerstone in India's ICT landscape for nearly three decades. As a trusted leader in IoT-GPS Telematics hardware products & solutions, we have delivered over a million connected devices to thousands of users arounds the world, reflecting our unwavering commitment to quality and innovation. Our product range is designed to cater to diverse market needs, making us a preferred partner for our clients and channel partners alike.
Our core strength is rooted in our in-house expertise spanning hardware product conceptualization, design ideation and development, implementation of embedded systems, software development. In addition, we indigenously manufacture our products with the help of a state-of-the-art SMT manufacturing facility, fully equipped with advanced quality control technologies and certified governance practices, ensuring the highest standards of product excellence and innovation.
With a strong commitment to the Make-In-India initiative, we integrate certified governance standards to ensure excellence in every aspect of our operations. Our dedicated team of professionals drives our success, ensuring we remain at the forefront of industry evolution and transformation.
Job Description – Customer Support Executive
Position: Customer Support Executive
Experience: 1.5 – 2 Years
Location: Connaught Place, New Delhi
Job Type: Full-Time
We are looking for a proactive and customer-focused Customer Support Executive to manage customer interactions, order processing, and support operations. The ideal candidate should have strong communication skills and experience in handling customer queries, order coordination, and database management.
Manage and process customer orders efficiently
Handle website order management and order tracking
Maintain and update customer/order database records
Resolve customer queries and provide timely support
Coordinate with Amazon Fulfillment for order dispatch and delivery-related issues
Ensure smooth communication between customers and internal teams
Monitor order status and ensure timely resolution of concerns
Order Management
Website Order Handling
Database Management
Customer Query Resolution
Coordination & Follow-up Skills
Strong Communication Skills
Problem-Solving Ability
Proficiency in Microsoft Excel / Reporting
Customer Relationship Management
