Key Account Manager – Customer Success
Location: Gurugram, Haryana
Company: Bandhoo Solutions and Services Pvt Ltd
Job Type: Full-time, Permanent
Work Location: In-person
Pay:1 to 2 years : ~3.5 to 4.5 LPA, 4 to 5 years : ~6.5 to 7.5 LPA per year
Experience: 1–5 years
Role Overview
We are looking for a detail-oriented and proactive Customer Success & Account Management professional to provide L1/L2 support, manage customer communication, and assist Key Account Managers (KAMs) in their daily activities.
The ideal candidate will have experience in customer support, customer success, client coordination, account management, operations, ERP/software support, or enterprise systems.
Key ResponsibilitiesL1/L2 Support
- Handle software-related issues and user queries.
- Resolve customer and vendor queries.
- Provide basic troubleshooting and escalate complex issues.
- Manage data entry and operational tasks.
- Track and follow up on support tickets.
Customer & KAM Support
- Assist KAMs with client communication and follow-ups.
- Maintain daily task and customer trackers.
- Prepare Excel reports, MIS, and presentations.
- Assist with customer onboarding and training materials.
- Follow up with customers to ensure timely issue resolution.
Coordination
- Work closely with Product, Technology, Operations, and other internal teams.
- Coordinate with relevant teams to resolve customer issues.
- Ensure customer requests and issues are tracked until closure.
- Maintain accurate customer records and documentation.
Required Soft Skills
- High ownership and proactive mindset.
- Strong communication and coordination skills.
- Detail-oriented and dependable.
- Strong follow-up and problem-solving ability.
- Ability to work independently.
- Confidence to interact with clients after training.
Required Hard Skills
- Good to advanced knowledge of MS Excel / Google Sheets.
- Experience with ERP, CRM, Procure-to-Pay, SaaS, or enterprise systems.
- Experience in MIS, reporting, or customer support tools.
- Good documentation and data management skills.
Education & Experience
- BCA / MCA / BBA / MBA / B.Com / M.Com or equivalent.
- 1–5 years of experience in Customer Success, Customer Support, Account Management, Client Servicing, Operations, ERP support, MIS, or similar roles.
Language Requirement
- Fluent in Hindi and English.
Benefits
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Provident Fund (PF)
- Work-from-home flexibility as per role requirements
Additional Information
- Candidates must be based in Gurugram or willing to relocate.
- Immediate joiners preferred.
Pay: ₹350,000.00 - ₹750,000.00 per year
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Provident Fund
Work Location: In person
