Job Title: International Caller / International Customer Support ExecutiveJob SummaryWe are seeking a confident and customer-focused International Caller to join our team. The ideal candidate will be responsible for handling inbound and outbound calls with international clients, providing exceptional customer service, addressing inquiries, resolving issues, and maintaining strong customer relationships. This role requires excellent communication skills, professionalism, and the ability to work in a fast-paced environment.
- Key ResponsibilitiesHandle inbound and outbound calls with international customers professionally.
- Provide accurate information about products and services.
- Resolve customer inquiries, complaints, and concerns promptly and effectively.
- Build and maintain positive relationships with clients.
- Maintain detailed and accurate records of customer interactions.
- Achieve individual and team performance targets, including quality and productivity metrics.
- Coordinate with internal departments to ensure timely issue resolution.
- Follow company policies, compliance standards, and communication protocols.
- Work in rotational or night shifts based on international business requirements.
- Required Skills & QualificationsExcellent verbal communication skills in English (additional languages are a plus).
- Strong interpersonal and active listening skills.
- Confident, professional, and customer-oriented approach.
- Good problem-solving and conflict-resolution abilities.
- Basic computer proficiency and familiarity with CRM or MS Office applications.
- Ability to multitask and work under pressure.
- Willingness to work in rotational shifts, including night shifts.
- Preferred QualificationsPrior experience in international customer support, telecalling, BPO, or international voice processes is preferred.
- Freshers with excellent communication skills are also encouraged to apply.
- What We OfferCompetitive salary and performance-based incentives.
- Career growth and advancement opportunities.
- Professional training and skill development.
- Exposure to international business communication and global clients.
- Supportive and dynamic work environment.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
Work Location: In person
