- Customer Greeting: Welcome showroom visitors, determine the purpose of their visit, and direct them to the appropriate sales executive, service advisor, or manager.
- Call Management: Answer, screen, and route incoming calls efficiently, take detailed messages, and address basic inquiries regarding dealership hours, locations, and services.
- Showroom Coordination: Maintain a clean, professional reception area and showroom floor.
- Scheduling: Manage appointments for test drives, vehicle servicing, and consultations with the finance/insurance teams.
- Administrative Support: Assist with basic data entry, maintaining customer logs, managing office supplies, and handling general correspondence.
- Customer Feedback: Collect basic demographic/visitor data and assist in distributing customer satisfaction surveys or logging feedback.
Qualifications & Requirements
- Education: Bachelor’s degree or diploma in any discipline.
- Experience: 1 to 3 years of experience in front office, reception, or customer service roles (previous automotive industry experience is a plus).
- Skills: Strong verbal communication, pleasant telephone etiquette, and ability to multitask in a fast-paced environment.
- Tech Proficiency: Familiarity with MS Office (Word, Excel) and basic database/CRM navigation.
- Professional Demeanor: A warm, proactive, and customer-first personality
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
