E-commerce & Operations Executive (Anime Merchandise & Apparel)
Location: New Delhi
Job Type: Full-time
Experience: 1–3 Years (Preferred)
Salary: ₹15,000 – ₹25,000 per month (Based on experience)
About Us
We are a fast-growing Anime Events & Merchandise Company specializing in anime-inspired apparel, collectibles, and custom merchandise. Our business spans e-commerce, print-on-demand products, event merchandise, and online marketplaces. We are looking for a proactive and detail-oriented E-commerce & Operations Executive to manage inventory, apparel printing operations, online marketplaces, customer support, and business operations while contributing to sales growth.
Key ResponsibilitiesInventory & Production
- Manage inventory of apparel, printing consumables, packaging materials, and other merchandise.
- Monitor stock levels and coordinate timely replenishment.
- Manage and oversee apparel printing operations (DTF, Sublimation, Heat Transfer, and other printing methods) while ensuring high-quality output.
- Coordinate with the production team to ensure timely order fulfillment.
E-commerce & Website Management
- Manage product listings on Amazon, Flipkart, Meesho, and other online marketplaces.
- Upload, update, optimize, and maintain product listings on the company website.
- Optimize product titles, descriptions, images, keywords, and pricing to improve visibility and conversions.
- Monitor inventory synchronization across all sales channels.
- Process orders, manage dispatch, and coordinate shipping activities.
Customer Support
- Handle customer inquiries from IndiaMART, website, marketplaces, WhatsApp, email, and phone.
- Resolve customer support cases, returns, replacements, and order-related issues.
- Deliver excellent customer service and maintain positive customer relationships.
Vendor & Operations Management
- Coordinate with suppliers, vendors, courier partners, and logistics providers.
- Manage procurement and maintain vendor relationships.
- Prepare quotations, invoices, operational reports, and inventory records.
- Support day-to-day business operations.
Sales & Business Growth
- Own monthly online sales performance across the website and marketplaces, with a target of approximately ₹5,00,000 in monthly revenue.
- Develop and implement strategies to improve sales, optimize product listings, and increase conversions.
- Monitor sales performance, identify growth opportunities, and achieve monthly sales targets. Performance incentives are provided for meeting and exceeding targets.
Required Skills
- Experience managing Amazon, Flipkart, Meesho, Shopify, WooCommerce, or similar e-commerce platforms.
- Knowledge of inventory management and order fulfillment.
- Experience uploading and optimizing product listings.
- Strong customer service and communication skills.
- Good knowledge of Microsoft Excel and basic computer applications.
- Strong organizational, analytical, and problem-solving skills.
- Ability to manage multiple responsibilities in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree or Diploma in any discipline.
- 1–3 years of experience in E-commerce Operations, Marketplace Management, Inventory Management, Apparel Printing, or Merchandise Businesses.
- Experience with T-shirt printing (DTF, Sublimation, Heat Transfer, etc.), apparel production, or merchandise operations is an added advantage.
What We Offer
- Competitive salary based on experience.
- Performance-based incentives and career growth opportunities.
- Hands-on experience in a fast-growing anime merchandise and e-commerce business.
- Opportunity to work on exciting anime events, exclusive merchandise launches, and creative product lines.
- Friendly, collaborative, and growth-oriented work environment.
If you're passionate about e-commerce, operations, merchandise, and driving online sales, we'd love to hear from you. Apply today and become part of our growing team!
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Ability to commute/relocate:
- New Delhi, Delhi (South District): Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
