Job Title
Commercial Operations & Settlement Lead
Job Purpose
The Commercial Operations & Settlement Lead is responsible for managing distributor commercial operations and ensuring timely, accurate financial settlements. The role involves handling distributor queries, stock return reconciliations, accounts receivable management, rate difference claims, and distributor full & final settlements while maintaining data accuracy across ERP and ticketing systems. The incumbent will work closely with Sales, Finance, Logistics, and other internal stakeholders to ensure seamless commercial operations and enhanced distributor satisfaction.
Key Responsibilities1. Commercial Query & Service Desk Management
- Manage and administer all distributor queries through the Freshservice portal.
- Ensure timely resolution of commercial and operational issues in line with defined SLAs.
- Prioritize and resolve critical business-impacting tickets.
- Coordinate with Sales, Finance, Logistics, and other departments to provide effective solutions.
- Track open tickets and ensure timely closure with proper documentation.
2. Stock Return & Settlement Management
- Manage the complete stock return reconciliation process.
- Verify physical stock receipts against system records and supporting documents.
- Process stock adjustments and ensure accurate inventory reconciliation.
- Coordinate with warehouse and finance teams for timely financial settlements.
- Maintain accurate records of all stock return transactions.
3. Distributor Full & Final (F&F) Settlements
- Handle end-to-end distributor closure and settlement processes.
- Reconcile outstanding balances, security deposits, pending claims, and invoices.
- Process final settlements after ensuring all commercial obligations are completed.
- Issue clearance documentation and maintain settlement records.
4. Accounts Receivable & Outstanding Management
- Update distributor outstanding balances on a daily basis.
- Monitor aging reports and follow up on overdue payments.
- Ensure timely allocation of receipts, credit notes, and adjustments.
- Assist in maintaining healthy distributor credit limits.
- Generate periodic reports on receivables and outstanding balances for management review.
5. Rate Difference (RD) Claim Processing
- Review and validate Rate Difference (RD) claims submitted by distributors.
- Verify claims against approved pricing policies and supporting documents.
- Coordinate with internal stakeholders for approvals where required.
- Process approved credit notes accurately and within defined timelines.
- Maintain proper documentation and claim history for audit purposes.
6. Financial Reconciliation & Compliance
- Perform regular reconciliation of distributor accounts and commercial transactions.
- Ensure accurate accounting entries and documentation.
- Support internal and external audits by providing required records.
- Identify discrepancies and resolve them promptly.
- Recommend process improvements to enhance operational efficiency and accuracy.
Required Qualifications
- Bachelor's degree in Commerce (B.Com), Finance, Accounting, Business Administration, or a related field.
- 3–6 years of experience in Commercial Operations, Distributor Settlement, Accounts Receivable, Finance Operations, or a similar role.
- Experience in FMCG, Cosmetics, Consumer Goods, or Distribution-based businesses will be preferred.
Technical & Functional Skills
- Strong understanding of Accounts Receivable, commercial settlements, ledger reconciliation, and distributor accounting.
- Mandatory hands-on experience with Tally ERP/TallyPrime.
- Good knowledge of accounting principles, journal entries, reconciliations, and financial documentation.
- Experience working with ERP systems and ticketing platforms such as Freshservice, Zendesk, SAP, Oracle, or similar.
- Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, and data analysis.
- Ability to manage high volumes of financial and transactional data with exceptional accuracy.
Behavioral Competencies
- Strong analytical and problem-solving skills.
- Excellent attention to detail and accuracy.
- Effective communication and stakeholder management skills.
- Ability to prioritize multiple tasks and meet deadlines.
- High level of ownership, accountability, and integrity.
- Collaborative approach with cross-functional teams.
- Continuous improvement mindset with a focus on process optimization.
Benefits
- Flexible work schedule.
- Opportunity to work in a fast-growing organization.
- Collaborative and dynamic work environment.
Work Location: In-person
Pay: ₹40,228.88 - ₹60,813.24 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
