### Desktop Support Engineer Trainer – Job Description **Position:** Desktop Support Engineer Trainer **Experience:** 4–5 Years **Employment Type:** Full-Time **Location:** Bangalore / Hyderabad **Job Responsibilities:** * Deliver technical training on desktop and IT support concepts. * Train candidates on Windows OS, hardware and software troubleshooting. * Provide hands-on training for desktop, laptop, printer and peripheral issues. * Train on Active Directory, user account management and access-related issues. * Explain basic networking concepts such as TCP/IP, DNS, DHCP and VPN. * Provide training on ticketing tools, incident management and service desk processes. * Conduct practical sessions, assessments and mock troubleshooting scenarios. * Create training materials, documentation and knowledge-base content. * Monitor trainee performance and provide regular feedback. * Stay updated with current IT support tools and industry practices. **Required Skills:** * 4–5 years of experience in Desktop Support / IT Support / Service Desk. * Strong troubleshooting and problem-solving skills. * Good knowledge of Windows, Active Directory and basic networking. * Experience handling IT support tickets and SLA-based environments. * Excellent communication and presentation skills. * Previous training/mentoring experience will be an advantage. **Qualification:** Any Graduate / B.E./B.Tech or equivalent IT qualification.
Pay: ₹15,000.00 - ₹35,000.00 per month
Work Location: Remote
