Job Description – Operations Manager (Hotels)Position
Operations Manager – Hotels
Department
Operations
Reporting To
Head of Operations / CEO
Job Summary
The Operations Manager will be responsible for overseeing the day-to-day operations of multiple hotel properties, ensuring exceptional guest experiences, operational efficiency, quality standards, and revenue growth. The role requires strong leadership, team management, and a hands-on approach to maintaining service excellence across all assigned properties.
Key ResponsibilitiesHotel Operations
- Oversee the daily operations of all assigned hotel properties.
- Ensure smooth functioning of Front Office, Housekeeping, Food & Beverage, Maintenance, and Security operations.
- Monitor property performance and ensure adherence to company SOPs.
- Conduct regular property inspections to maintain service quality and brand standards.
Guest Experience
- Ensure a high level of guest satisfaction by delivering exceptional hospitality services.
- Resolve guest complaints promptly and implement corrective actions.
- Monitor guest feedback and online reviews to improve service quality.
Team Management
- Lead, mentor, and supervise hotel management and operational teams.
- Conduct regular team meetings, training sessions, and performance reviews.
- Coordinate with the HR Department for recruitment, onboarding, attendance, and employee development.
Financial & Business Performance
- Monitor occupancy, ADR, RevPAR, and overall revenue performance.
- Prepare operational reports and MIS for management review.
- Control operational costs while maintaining service standards.
- Identify opportunities to improve profitability and operational efficiency.
Quality & Compliance
- Ensure compliance with company policies, statutory regulations, and safety standards.
- Conduct regular operational audits and implement corrective actions.
- Maintain hygiene, cleanliness, and maintenance standards across all properties.
Vendor & Asset Management
- Manage vendor relationships and ensure timely procurement of operational supplies.
- Monitor inventory, hotel assets, and operational equipment.
- Ensure preventive maintenance schedules are followed.
Coordination & Reporting
- Coordinate with Sales, Reservations, Finance, HR, and Marketing teams to ensure seamless operations.
- Submit daily, weekly, and monthly operational reports to management.
- Travel to hotel properties for inspections, audits, and operational support as required.
Qualifications
- Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
- MBA or equivalent qualification is an added advantage.
Experience
- 5–8 years of experience in hotel operations, with at least 2 years in a managerial role.
- Experience in managing multiple hotel properties is preferred.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Knowledge of hotel operations and hospitality standards.
- Strong analytical and problem-solving abilities.
- Budgeting and cost control expertise.
- Proficiency in MS Office and hotel PMS software.
- Ability to travel frequently and manage multiple locations.
Key Performance Indicators (KPIs)
- Guest Satisfaction Score (GSS)
- Occupancy and Revenue Growth
- Operational Audit Compliance
- Cost Optimization
- Employee Productivity and Retention
- Property Maintenance & SOP Compliance
- Online Review Ratings
- Timely Submission of Operational Reports
Pay: ₹25,290.58 - ₹35,627.94 per month
Benefits:
Work Location: In person
