About IncrediPets-
IncrediPets delivers at-home pet care across India — dog walking, training, grooming, and vet-assisted services — through a verified network of field partners. We serve roughly 30,000 clients and are growing fast across Delhi NCR, Mumbai, and Chandigarh.
What you'll do
- Own the operational health of a set of assigned zones — service attendance, partner availability, escalations, and retention.
- Monitor zone-level patterns on the internal Operations dashboard and flag emerging issues before they become problems.
- Make sure partner (trainer / walker / groomer) supply is adequate in your zones; coordinate with the supply team when there are gaps.
- Work the operations queues — escalations, critical events, floating clients, first-session-pending, and quality checks — through to resolution.
- Talk directly to customers: welcome calls, resolving escalations, and re-engaging at-risk accounts.
- Talk directly to trainers and partners: understanding on-ground issues, unblocking them, and making sure they show up and deliver.
- Investigate service issues — no-shows, cancellations, disputed sessions — to root cause, and drive corrective action.
- Spot recurring problems and propose process fixes. We want you to improve the system, not just clear tickets.
What we're looking for
- 1–3 years of experience in operations, process, customer success, or escalation / QA roles — ideally at a consumer startup (quick-commerce, logistics, e-commerce, healthtech, or similar).
- A clear communicator, written and verbal — you will be writing investigation notes and speaking with customers and partners every day.
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
