About Ibexa
Ibexa is a European marketing orchestration platform that helps organisations deliver seamless, data-driven customer experiences across the entire digital journey. By unifying content management, customer data, engagement, product information, and interactive data collection — through solutions like Qualifio, Raptor, Quable, and Actito — Ibexa enables marketing and digital teams to break down silos and orchestrate high-impact, personalised experiences at scale.
We are a team of 350+ professionals across Europe. Our Barcelona office, located in the heart of the city, brings together around twenty people including a Customer Care team of 7 specialists.
The role
You'll join our Customer Care team as a technical first-line specialist for our clients. Your job: understand complex problems, diagnose them properly, and help our clients get the most out of our marketing platforms.
This is not a script-reading support role. You're here because you genuinely understand how tools, integrations, and data work — and because you can also explain clearly to a user what's happening and how to fix it.
Your responsibilities:
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Handle incoming requests (email, phone) and manage related tickets
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Analyse reported issues and lead first-level investigations
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Assess complexity and escalate to technical teams when needed
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Own tickets through to full resolution
Technical skills — required
You have a solid technical foundation, whether through a degree in computer science, web development, or equivalent hands-on experience. Concretely:
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You understand how web applications work (request/response, logs, client/server behaviour)
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You're comfortable with HTML and CSS — you can read code, spot what's wrong, and understand the structure
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You know what a REST API is: webhooks, HTTP calls, and status codes make sense to you
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SQL doesn't scare you: you can understand a table structure
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You've worked with CRM, marketing automation, or data management tools — and understand use cases and general structure
Soft skills and professional qualities — required
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Fluent in French and English (written and spoken) — Spanish is a strong plus
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You can translate a technical problem into plain language for a non-technical audience
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You stay calm and methodical under pressure or with demanding clients
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You dig into a problem properly before escalating
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You care about getting things right, not just getting tickets closed, focusing on quality at any time
Nice to have -
Previous B2B technical support experience in a SaaS or marketing tech environment
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Familiarity with marketing automation platforms (Actito, Braze, Salesforce Marketing Cloud, Klaviyo, etc.)
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Background in segmentation, data management, or tracking
What we offer -
Full onboarding and training on our platforms
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International, multicultural work environment
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A constantly evolving platform — you won't get bored
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Full-time permanent contract (CDI)
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Health insurance
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Meal vouchers €6.50/day, fully covered by the employer
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25 working days of vacation per year
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Flexible remote/on-site working
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Performance bonus based on individual and collective targets
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Great office at Plaça Catalunya: weekly breakfast, chill areas, terrace, and rooftop with a view
- A team that genuinely values respect and collaboration
Hours: Rotating shifts Monday to Sunday, 5 days/week, 40h/week.
Recruitment process
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Video call with HR
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Personality and reasoning tests (2 × 35 min, done from home)
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Interview with the Support Manager and Director of Spain offices
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Reference check
This position is not open to internships or work-study programs.
