Sr. Business Partner - Human Resource
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Senior Manager Business Analyst Agentic AI In this role you'll be responsible for analyzing audit exceptions collaborating with cross-functional teams and implementing corrective actions. This role requires a strategic approach to exception handling and preventive measures to enhance operational efficiency.es. Responsibilities: - Exception Analysis: - Analyze exceptions raised during audits to identify underlying causes and trends. - Resolve standard exceptions and escalate systemic or high-impact cases for further investigation. - Collaboration & Corrective Action Planning: - Work closely with AI operations and delivery teams to develop corrective action plans. - Ensure effective communication and collaboration across teams to implement solutions. - Documentation & Impact Tracking: - Track and document all exceptions resolutions and their business impact to maintain transparency and accountability. - Provide detailed reports on exception handling and resolution outcomes. - Subject-Matter Expertise & Preventive Actions: - Offer subject-matter expertise on exception handling protocols to guide teams in effective resolution strategies. - Recommend preventive actions to minimize recurring exceptions and enhance operational efficiency. - Leadership and Strategic Thinking: - Guiding and inspiring individuals or teams to achieve common goals. - Motivates and encourages collaboration and innovation among team members. - Involves planning for the future by analyzing current situations and anticipating challenges. - Requires a comprehensive understanding of organizational objectives market dynamics and competitive landscape. - Identifies trends evaluates risks and develops long-term plans.
Qualifications
Bachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource Management
Certifications
Human Resources - Ministry of National Education, RomaniaMinistry of National Education, Romania, SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)
Required Skills
Business Process Management (BPM), Data Literacy, Data Visualization, Digital Business Strategy, Employee Experience, Employee Grievances, Employee Lifecycle Management, Employee Relationships, Environmental Social And Governance (ESG), Human Resources Operations, Insight Generation, Strategic Planning, Talent Acquisition
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
HR Business Partner
Remote Type -
Office
Work Shift -
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
