Job Overview
Kritosh Fragrances is looking for a highly organized, proactive, and detail-oriented Office Administrator / Operations Executive to manage day-to-day office operations and support business functions across administration, inventory, order management, customer coordination, and digital operations. The ideal candidate should be capable of handling multiple responsibilities efficiently while ensuring smooth business operations and maintaining professional standards.
Key ResponsibilitiesOffice Administration & Operations
- Manage overall office operations, supplies, stationery, and inventory control.
- Oversee office maintenance, cleanliness, and facility management.
- Handle incoming calls, emails, customer inquiries, and office correspondence professionally.
- Schedule meetings, manage calendars, arrange appointments, and coordinate travel bookings when required.
- Prepare reports, presentations, business documents, and operational records.
- Maintain filing systems, confidential records, and company documentation.
- Ensure compliance with office policies, procedures, and workplace safety standards.
- Coordinate with different departments to ensure seamless business operations.
Inventory & Order Management
- Monitor and maintain fragrance, packaging, and raw material inventory levels.
- Track stock movement and coordinate replenishment with vendors and suppliers.
- Manage order processing, dispatch coordination, and shipment tracking.
- Maintain accurate inventory records and generate stock reports.
- Coordinate with warehouse and logistics partners to ensure timely order fulfillment.
- Handle customer order updates, returns, and operational support related to e-commerce activities.
E-commerce & Customer Support
- Assist in managing orders received through the company website, marketplaces, and other sales channels.
- Monitor order status, customer queries, and ensure smooth order execution.
- Coordinate with courier partners and resolve delivery-related issues.
- Maintain customer databases and support customer relationship management activities.
Social Media & Digital Support
- Possess basic knowledge of social media platforms including Instagram, Facebook, LinkedIn, and YouTube.
- Coordinate with the marketing team for content scheduling and campaign execution.
- Monitor social media messages, comments, and customer interactions.
- Assist in maintaining brand presence across digital platforms.
- Support website updates and basic digital marketing activities when required.
HR & Employee Support
- Assist with onboarding activities and employee documentation.
- Maintain attendance records, leave records, and employee files.
- Support internal communication and employee engagement activities.
Accounts & Documentation
- Assist with invoicing, expense tracking, and vendor payment records.
- Maintain purchase records and operational documentation.
- Coordinate with the accounts team for routine administrative requirements.
Required Skills
- Strong organizational and multitasking abilities.
- Excellent communication and coordination skills.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Knowledge of inventory management and order processing.
- Basic understanding of social media platforms and digital operations.
- Ability to handle confidential information with professionalism.
- Strong problem-solving and time-management skills.
- Experience working in an e-commerce, retail, FMCG, fragrance, or consumer goods environment will be an added advantage.
Qualifications
- Master's Degree (Preferred)
- Experience: Minimum 1 years in Administration, Operations, Office Management, or related roles.
- Excellent English communication skills (Required).
Pay: ₹15,943.39 - ₹20,087.88 per month
Benefits:
Work Location: In person
