Job Description: Assistant Manager – G&D
Role Overview
We are looking for an experienced Assistant Manager – G&D at Tax Global to lead learning program management and stakeholder coordination across multiple initiatives. The role also requires strong facilitation experience and the ability to create high-quality, non-technical learning content under tight timelines.
The successful candidate will manage multiple learning initiatives end to end, align stakeholders, track progress, resolve dependencies, and ensure high-quality execution while supporting facilitation and content development as needed.
Key Responsibilities
Facilitation and Learning Delivery
- Facilitate engaging instructor-led, virtual, and hybrid learning sessions with confidence, clarity, and strong audience control.
- Lead workshops, knowledge-sharing sessions, onboarding programs, and capability-building initiatives.
- Adapt facilitation style and learning approach based on audience needs and participant feedback.
- Manage session flow, activities, discussions, Q&A, and time effectively.
- Partner with subject-matter experts to translate business requirements into practical learning experiences.
- Support train-the-trainer activities and facilitator preparation where required.
Content Development
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Create and update high-quality learning materials quickly, including training decks, facilitator guides, participant workbooks, quick-reference guides, job aids, communications, knowledge checks, and assessments.
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Structure content around clear learning objectives, relevant examples, and practical participant outcomes, even when timelines are compressed.
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Review and edit content for accuracy, consistency, clarity, and alignment with branding standards.
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Convert complex information into simple, practical, and audience-friendly learning content.
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Incorporate feedback from stakeholders, facilitators, and participants into future content updates.
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Maintain version control and documentation for all learning assets.
Program Management and Learning Operations
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Own end-to-end program management for learning initiatives, including planning, timelines, milestones, risks, dependencies, logistics, communications, delivery readiness, and follow-through.
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Coordinate closely with business stakeholders, facilitators, subject-matter experts, technology teams, and operations partners to ensure clear ownership and smooth execution.
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Maintain learning trackers, action logs, issue logs, reporting dashboards, and program documentation.
- Monitor completion status, attendance, feedback, and other learning metrics.
- Support learning platform administration, including course setup, enrolment, completion tracking, and reporting.
- Prepare regular status updates and summaries for program leadership.
- Ensure all deliverables are completed within agreed timelines and quality expectations.
- Identify operational gaps and recommend process improvements to improve efficiency and participant experience.
Stakeholder Management and Governance
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Build trusted relationships with stakeholders across business and enabling functions, ensuring expectations, priorities, risks, and decisions are actively managed.
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Drive stakeholder alignment by clarifying scope, success measures, timelines, dependencies, roles, and decision points at the start of each initiative.
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Provide regular updates on progress, risks, issues, and required decisions.
- Coordinate work across multiple initiatives and manage competing priorities.
- Support junior team members through coaching, quality reviews, and knowledge sharing.
- Contribute to continuous improvement of G&D processes, tools, and learning experiences.
Required Qualifications and Experience
- Bachelor’s degree in business, human resources, education, organizational development, communications, or a related field.
- Approximately 5–8 years of relevant experience in learning and development, talent development, training coordination, organizational development, or a similar role.
- Demonstrated experience facilitating professional learning sessions, workshops, or business meetings.
- Strong experience creating polished presentations, facilitator guides, job aids, and other learning content within tight turnaround times.
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Experience managing backend coordination for learning programs or business initiatives.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft PowerPoint, Word, Excel, Teams, and collaboration or learning management platforms.
- Ability to work independently while collaborating effectively with senior stakeholders and cross-functional teams.
