Job Title: Call Centre Executive
Department: Operations / Customer Support
Experience: 0- 2 Years
Qualification: Graduate / Undergraduate in any discipline.
Employment Type: Full-time
Job Location: Dadar Office situated just beside Parel Railway Station (Central Line) for easy commute .
Job Summary:
The Call Centre Executive is responsible for handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a high level of customer satisfaction.
Key Responsibilities:
· Handle inbound and outbound calls professionally.
· Respond to customer queries and provide accurate information about services.
· Register customer requests and complaints in the system.
· Maintain proper documentation of customer interactions.
· Follow call scripts and quality standards.
· Escalate complex issues to the Team Leader or concerned department.
· Maintain call handling time and productivity targets.
· Ensure a positive customer experience during interactions.
Skills & Competencies
· Excellent verbal communication skills
· Good listening and problem-solving ability
· Basic computer knowledge
· Customer service orientation
Perks & Benefits
· Rotational Shift Opportunity Exposure to different shift timings with proper scheduling and planning. Ensuring worklife balance and adequate rest.
· No Late Sitting Culture Defined working hours with no unnecessary extensions.
· Stable Full-time Employment Secure role with structured processes and growth opportunities.
· On-the-job Training & Skill Development Continuous learning to enhance communication and customer handling skills.
· Friendly & Supportive Work Environment Collaborative team culture with guidance from Team Leaders.
· Exposure to Customer Interaction & Operations Processes Strong foundation for long-term career in Customer Support / Operations.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund
Work Location: In person
