Designation: Senior Coordinator
Function: Operations
Location: BKC, Mumbai
- Create comprehensive customer profiles once clients are onboarded
- Maintain detailed records of client preferences, needs, and history for personalized service
- Provide in-depth product demonstrations and walkthroughs of D&B’s product portals
- Explain the features, content, and functionality of the product to clients
- Act as a primary point of contact for client queries and issues
- Collaborate with internal stakeholders, product partners, and international counterparts, as necessary, to ensure timely resolution
- Monitor and manage the client's concerns throughout the resolution process
- Engage in regular client interactions, both offline and online, to maintain and strengthen client relationships
- Address client feedback and concerns promptly, working to exceed their expectations
- Bachelor's/ Master’s degree with 0–2 years of experience
- Proven experience in customer relationship management or a similar role
- Strong communication skills, both written and verbal
- Familiarity with CRM software and tools is an additional advantage
- Ability to work collaboratively with cross-functional teams
- Excellent time management and multitasking skills
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.
