Job Responsibilities
- Handle incoming and outgoing calls/chats/emails from customers
- Understand customer queries and provide effective solutions
- Record and resolve customer complaints
- Maintain customer data and service records
- Follow communication procedures, guidelines, and policies
- Escalate unresolved issues to the appropriate stack holder or department head
Key Skills Required
- Good Communication skills (English, Hindi & Marathi)
- Good listening and problem-solving skills
- Basic computer knowledge (MS Office, CRM tools, etc.)
- Patience and professionalism
- Ability to work in a team and under pressure
Qualifications
- Minimum 12th pass or Graduate (as per requirement)
can connect on - 9373159321
Pay: ₹15,000.00 - ₹34,191.01 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Provident Fund
Work Location: In person
