The UMGEA – Global Analytics team is seeking an Analyst to support the Merchant Onboarding Analytics portfolio. This role will leverage advanced analytics to drive insights across the end-to-end merchant onboarding journey by designing, developing, and scaling analytics solutions and data products. The Analyst will analyze onboarding performance, merchant risk profiles, financial crime prevention, operational efficiency, and product capabilities across global markets to identify trends, quantify business opportunities, and influence strategic decision making.
The role will partner closely with Merchant Onboarding, Servicing, and Technology teams to translate complex business questions into scalable analytical solutions, deliver actionable insights, and enable data-driven decision making. The position will also contribute to modernizing merchant analytics by leveraging automation, GenAI-powered capabilities, and innovative analytical approaches to improve operational effectiveness, accelerate merchant onboarding, and enhance the merchant experience.
- 3-5 years of relevant experience in an analytical domain.
- Strong attention to detail, intellectual curiosity, and the ability to learn quickly in a fast-paced environment.
- Strong analytical and problem-solving skills with the ability to translate complex business problems into scalable data and analytical solutions.
- Strong collaboration skills with the confidence to influence, challenge assumptions, and build productive relationships.
- Excellent written and verbal communication skills with the ability to present analytical insights to business stakeholders and senior leaders.
- Technical Skills: SQL, Power BI, Google BigQuery, Python, and Tableau
- Knowledge of merchant data, merchant onboarding, or the payments ecosystem is preferred.
- Familiarity with enterprise GenAI tools and AI-assisted analytical workflows, including prompt engineering, is preferred.
Academic Background
- Bachelor's degree in Statistics, Mathematics, Economics, Engineering, Computer Science, Information Technology, Data Science, or a related quantitative discipline.
- Postgraduate degree in Statistics, Mathematics, Economics, Engineering, Data Science, Management, or a related quantitative discipline is a plus.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
