Job Description – Customer Support Executive (E-Mail Chat Support | Semi Voice)
Position: Customer Support Executive – E-Mail Chat Support (Semi Voice)
Process: Airtel Postpaid Customer Support
Mode: 60% Non-Voice (E-Mail & Chat) | 40% Voice Support
Location: Chennai
Qualification: Any Degree
Experience: Freshers & Experienced can apply
Language: Good English communication is mandatory. Tamil knowledge preferred.
Salary: ₹10,800 – ₹14,000 Take Home (Based on interview performance)
Shift: Rotational Shifts
Week Off: Rotational Week Off
Key Responsibilities
- Respond to customer queries through E-Mail and Live Chat.
- Handle inbound customer calls when required.
- Resolve customer concerns with accuracy and professionalism.
- Maintain quality standards and achieve productivity targets.
- Ensure excellent customer satisfaction.
Requirements
- Good typing speed and computer knowledge.
- Excellent written and verbal communication skills.
- Positive attitude and willingness to work in rotational shifts.
- Immediate joiners are preferred.
Pay: ₹13,000.00 - ₹14,000.00 per hour
Benefits:
Work Location: In person
