We are looking for a smart, presentable, friendly, and customer-focused Front Office Executive to join our hotel/suites and rooms team.
The Front Office Executive will be the first point of contact for guests and will be responsible for providing a warm, professional welcome while ensuring smooth check-in, check-out, reservations, billing, and day-to-day guest assistance.
Key Responsibilities
- Welcome and greet guests in a professional and friendly manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, bookings, cancellations, and amendments.
- Handle telephone calls, WhatsApp enquiries, emails, and online booking enquiries.
- Explain room types, rates, facilities, policies, and available services to guests.
- Coordinate with Housekeeping and Maintenance regarding room status, cleanliness, maintenance issues, and guest requests.
- Maintain accurate guest records and reservation information.
- Prepare bills, collect payments, issue receipts, and maintain front-office records.
- Handle guest questions, requests, feedback, and complaints professionally and promptly.
- Follow up on guest requests to ensure complete satisfaction.
- Maintain the reception/front-office area in a clean, organized, and professional manner.
- Maintain daily reports, shift handovers, and other front-office documentation.
- Ensure proper handling of guest information and maintain confidentiality.
- Promote room upgrades and additional hotel services where appropriate.
- Follow hotel SOPs, safety procedures, and service standards.
- Support the management team with other front-office and guest-service activities as required.
Candidate Requirements
- candidate with a pleasant personality and professional appearance.
- Minimum 1–3 years of experience in front office, reception, guest relations, serviced apartments, or a similar hospitality role.
- Excellent English communication skills, both verbal and written.
- Hindi and/or other Indian languages will be an advantage.
- Good computer knowledge and ability to work with MS Office.
- Strong customer-service and problem-solving skills.
- Ability to remain calm and professional when dealing with guest complaints.
- Good coordination and teamwork skills.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
