Location: VidyaVihar (West), Mumbai- 400086, Maharashtra, India
Employment type: Internship (Full Time)
Duration: 6 month
About Us:
Convergence IT Services Pvt. Ltd. is a product-based IT company located in Vidyavihar, India. We have 10 years of experience providing HRMS Solutions to various industry leaders. Our flagship product, Uknowva, is a comprehensive HRMS solution that helps businesses streamline their HR processes and improve employee engagement.
To apply, share your updated resume on or check out our websites.
Company website:
Linkedin: https://www.linkedin.com/company/uknowvaplatform/
We are hiring for a Customer Success Engineer Intern. Analyze customers’ individual needs & issues to address them effectively on time. Follow up to ensure that appropriate actions were taken on customer's requests.
Roles & Responsibilities:
- Provide first-level technical support to clients
- Understand client requirements and coordinate with the technical team
- Monitor customer usage and ensure successful product adoption
- Prepare reports, documentation, and user guides
- Conduct product demos and training sessions (if required)
- Maintain regular follow-ups to ensure customer satisfaction
Requirements:
- Bachelor’s degree in IT, Computer Science, Engineering, or related field
- Basic understanding of SQL, APIs, or SaaS products (preferred)
- Strong communication and problem-solving skills
- Good analytical and troubleshooting ability
- Proficiency in MS Excel and documentation tools
- Customer-focused mindset
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Ability to commute/relocate:
- Mumbai, Maharashtra (Mumbai): Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
