Job Summary
The CRM Executive is responsible for managing customer relationships throughout the sales and post-sales lifecycle by ensuring seamless communication, timely follow-ups, and excellent customer service. The role involves maintaining accurate customer records, coordinating with internal departments, resolving customer queries, and enhancing customer satisfaction. The ideal candidate should have strong communication skills, attention to detail, and a customer-centric approach to build long-term client relationships.
Key Responsibilities
· Manage customer interactions from lead conversion to post-sales support.
· Maintain accurate customer data and communication records in the CRM system.
· Coordinate with the Sales team to ensure timely customer follow-ups and updates.
· Handle customer inquiries, complaints, and service requests through phone, email, WhatsApp, and in-person interactions.
· Coordinate with Finance, Legal, Projects, and Sales departments for documentation, payment updates, and possession-related activities.
· Assist customers with booking formalities, agreements, documentation, and payment schedules.
· Monitor customer satisfaction and conduct feedback surveys to improve service quality.
· Prepare daily, weekly, and monthly CRM reports, customer MIS, and follow-up reports.
· Track pending customer requests and ensure timely resolution.
· Ensure compliance with company policies, SOPs, and customer service standards.
· Support customer engagement initiatives, referral programs, and retention activities.
· Maintain confidentiality and accuracy of all customer information.
Requirements
· Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
· 1–3 years of experience in CRM, Customer Service, Client Relationship Management, or Sales Coordination.
· Experience in the real estate industry is preferred.
· Working knowledge of CRM software (Salesforce, Zoho CRM, HubSpot, or similar) is an advantage.
· Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
· Excellent verbal and written communication skills.
· Ability to multitask, prioritize work, and meet deadlines.
· Customer-focused attitude with strong interpersonal skills.
Skills
· Customer Relationship Management
· Customer Service & Support
· Lead & Customer Follow-up
· Client Coordination
· CRM Software Management
· Documentation & Record Management
· MIS Reporting
· Microsoft Office (Excel, Word, PowerPoint)
· Data Accuracy & Attention to Detail
· Problem Solving & Conflict Resolution
· Communication & Interpersonal Skills
· Time Management & Organization
· Team Collaboration
· Professional Etiquette
Benefits
· Competitive salary with performance-based incentives.
· Professional training and career development opportunities.
· Exposure to end-to-end customer lifecycle management in the real estate industry.
· Collaborative and employee-friendly work environment.
· Employee recognition and reward programs.
· Mobile and travel reimbursement as per company policy.
· Career advancement opportunities within the organization.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
