Job Description
** Complete responsibility of warehouse from Inward to Outward
Job Purpose:
- Managing the company's overall operations and logistics strategy in order to maximize the process efficiency and productivity, and ensure that the management of supply, demand, purchase, inbound and last-mile logistics, warehouse
- Planning and scheduling of relevant operational activities.
Job Description:
Operations, Stock, Fulfillment & Warehouses
- Ensure that all operations & logistics related processes associated with each activity are adhered on month, quarter & year-end, and are executed accurately and in a timely manner.
- Ensure that all necessary processes and operations setups are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.
- Ensure adequate stock management tools and processes are in place to enable efficient working across all platforms.
Manage online orders and daily operations
- Lead the Operations & Logistics team, supporting them in achieving their own objectives and solving day-to-day problems whilst adhering to corporate competencies.
- Collate finance-related data (stock levels, stock take, P&P budgets, unit economics, etc...) and disseminate to the related team to enable the completion of related tasks.
- Develop a robust Quality Control system for job-related tasks to ensure there are consistency and best practice applied across the platform, maximizing efficiency, and potential for growth.
Customer orders & Orders Service
- Ensure that team responds to customer orders queries in line with standards set and agreed response times.
- Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.
- Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.
- Oversee payment issues and chargeback queries, ensuring that losses are recovered as required.
- Collate useful qualitative feedback from customer orders and share with other managers to assist in product development and adoption of improved practices.
Optimize business process execution & grow the business
- Drive ongoing improvement of operational processes with Top Management to deliver efficiencies, ensuring consistency across the entire operation (e.g. refining Business Bibles & combating Frauds).
- Resolve business issues and problems with Top Management, seeking best practice to achieve a solution without adding further complexity to processes or systems operation and escalate to Top Management as needed.
Job Type: Full-time
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
Education:
Experience:
- total work: 4 years (Required)
- E-Commerce Warehouse: 3 years (Required)
- Inward: 3 years (Required)
- Outward: 3 years (Required)
Location:
- Ahmedabad, Gujarat (Required)
Work Location: In person
