Send Your resume to [email protected]
Experience Level - 1 to 3 years.
Location: Hyderabad
Educational Qualifications: Computer Savvy, Degree from a reputed university.
MS Office -- Good understanding of Word, Excel and a good understating of Power Point. Exposure to Scribe is highly desirable.
Ability to work independently in US Shift, EST times – 5.30 pm to 2.30 am IST, Monday thru Friday
Option to Work from Home
Communication Skills – Excellent Communication Skills are mandatory, both Verbal and Written
Job Description: Client Support Executive
Company Overview: We are a premium Engineering and Services company located in Hyderabad, headed by seasoned Managing Director of over 40 years of experience in the IT field. We are dedicated to providing exceptional Engineering, staffing and Client Support Services to Domestic and International Clients. As leaders in the field, we prioritize professionalism, work ethics, passion, and excellence
Position: Client Support Executive
Location: Hyderabad
Role Overview: We are seeking a highly professional and efficient Client Support Executive to serve as the first point of contact for clients for an Hospital in USA. The Client Support Executive will play a crucial role in providing exceptional customer service, managing administrative tasks, and ensuring the smooth functioning of the hospital's front desk operations. The ideal candidate will possess strong communication skills, a positive attitude, and a commitment to delivering excellence in client care.
Key Responsibilities:
1. Customer Service: - Greet clients in a warm and friendly manner, providing a positive first impression of the hospital - Answer phone calls and respond to inquiries from clients, providing information about services, appointment scheduling. Assist clients with collecting payments, and processing invoices with accuracy and professionalism.
2. Appointment Scheduling: - Manage the appointment calendar for Doctors for Consultation and other services, ensuring optimal scheduling and efficient use of resources - Coordinate with Doctor’s staff to accommodate urgent cases and schedule follow-up appointments as needed. - Confirm appointments with clients via phone calls, emails, or text messages, and reschedule appointments when necessary.
3. Client Relations: - Build and maintain strong relationships with clients, addressing their needs and concerns with empathy and professionalism - Handle client inquiries and complaints in a timely and courteous manner, escalating issues to the appropriate staff members when necessary.
4. Virtual Office Administrator: - Perform general Office duties, including Maintenance of electronic and paper records of client information.
Qualifications and Experience: - Bachelor's degree in Business Administration. Minimum of 2 years of experience in a customer service or administrative role, preferably in a healthcare domain - Excellent communication skills, both verbal and written, with a professional and courteous demeanor - Strong organizational skills with the ability to prioritize tasks and manage time effectively - Proficiency in computer applications, including MS Office suite and electronic medical record systems.
If interested and you’d like to be part of an exciting and dynamic organization, please send your Profile to [email protected]
Pay: ₹10,942.95 - ₹35,278.25 per month
Work Location: In person
