Company: Srisattva Group
Location: Chennai
Experience: Fresher to 2 Years
Salary: ₹12,000 – ₹18,000 per month
Employment Type: Full-Time
About Srisattva Group
Srisattva Group is a professional services and business consulting organization specializing in Accounting & Compliance, Zoho ERP/CRM Implementation, Business Process Automation, and Staffing Solutions. We partner with startups, SMEs, and enterprise clients to deliver technology-driven and value-added business solutions with a strong focus on customer success and long-term relationships.
Role Overview
We are looking for a dynamic and customer-focused Customer Relationship Executive (CRE) to manage client relationships, ensure excellent customer experience, and coordinate with internal teams to deliver seamless service. The ideal candidate should possess strong communication skills, a customer-centric mindset, and the ability to build and maintain long-term relationships with clients.
Key Responsibilities
- Serve as the primary point of contact for customers and address their queries promptly.
- Build and maintain strong relationships with existing and prospective clients.
- Coordinate with Sales, Technical, Accounts, and Support teams to ensure timely resolution of customer requirements.
- Conduct regular follow-ups with clients regarding proposals, renewals, implementations, and support requests.
- Ensure high levels of customer satisfaction and retention.
- Schedule meetings, demos, and follow-up calls with clients.
- Maintain accurate customer records and update CRM systems regularly.
- Identify opportunities for upselling and cross-selling products and services.
- Assist in collecting customer feedback and implementing improvement initiatives.
- Prepare periodic reports on customer interactions and relationship management activities.
Required Skills & Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Customer-centric approach with problem-solving skills.
- Good coordination and follow-up capabilities.
- Proficiency in MS Office and CRM applications.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
Educational Qualifications
- Bachelor's Degree in Commerce, Business Administration, Management, or any related field.
- Freshers with excellent communication skills are encouraged to apply.
- Prior experience in Customer Service, Relationship Management, Telecalling, or CRM roles will be an added advantage.
What We Offer
- Competitive salary package.
- Professional growth and career advancement opportunities.
- Exposure to business consulting and enterprise software solutions.
- Collaborative and learning-oriented work environment.
- Performance-based incentives and recognition programs.
Join Srisattva Group and become a part of a team committed to delivering exceptional customer experiences and business excellence.
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
