One Identity L3 - JD
Work Experience : 10 to 15 Years
Work Location : Chennai/Noida
Technology Stack : One Identity Stack
Job Overview: The One Identity L3 Support Engineer plays a crucial role in ensuring the smooth operation and security of the One Identity Manager platform within an organization. This position is responsible for advanced troubleshooting, issue resolution, and providing expert-level support for complex technical problems related to One Identity solutions.
Key Responsibilities:
- Act as a Subject Matter Expert and escalation point for complex technical issues related to the One Identity Manager platform.
- Troubleshoot and resolve issues escalated beyond L1/L2 support, often involving deep system knowledge and advanced debugging techniques.
- Provide day-to-day administration, configuration, and support of the One Identity Manager platform.
- Perform system/job queue monitoring, patching, and upgrades of the One Identity Manager environment.
- Manage dynamic role and policy configurations within One Identity Manager.
- Handle bulk data imports, reports, and minor bug fixes related to the platform.
- Document changes and standard operating procedures to ensure consistent and efficient support.
- Contribute to automation and continuous improvement initiatives related to the One Identity platform.
- Participate in release testing and quality assurance activities for One Identity solutions.
- Provide leadership, mentorship, and technical guidance to Level 2 engineers.
Required Skills and Experience:
- Strong experience (typically 3-5+ years) working with One Identity Manager.
- In-depth knowledge of One Identity Manager features, including workflows, job chains, role models, attestation, and connectors.
- Proficiency in SQL Server and PowerShell scripting for administration and automation tasks.
- Familiarity with identity and access management (IAM) principles and best practices.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Experience in an agile environment and familiarity with tools like Jira.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical audiences.
Desired Skills and Experience:
- Experience with other identity management solutions or related technologies.
- Knowledge of Active Directory and Azure Active Directory (Microsoft Entra ID).
- Understanding of security best practices and compliance frameworks relevant to identity management.
- Experience with cloud platforms and technologies, particularly as they relate to identity management.
