Job Location: Hyderabad office (Work from Home)
Notice Period: immediate joiner
Employment Type: Full time(contract)
Note- Hiring for a UAE based company, Good CTC, Permanent role.
Job Description - SAP CS (Customer Service) Consultant
The ideal candidate, have a proven track record of implementing and supporting SAP Customer Service solutions with excellent knowledge of business processes and best practices in Retail Electronics industry.
As an SAP CS consultant, the candidate will be the subject matter expert and in S/4 HANA Customer Service , with in-depth knowledge of Warranty, Service & Repair processes. Will be responsible for understanding business requirements, documenting requirements and
providing solutions.
Objectives of this role
\u2022 Understanding the current Business Process on CS Module
\u2022 Responsible for preparing Test Scripts based on Business Process Master List (BPML) for CS Module
\u2022 Validation of existing CS masters & preparation of CS master data for Testing
\u2022 Responsible for Unit Testing & Integration Testing
\u2022 Responsible for testing & validating the Fiori Apps for CS Module
\u2022 Worked closely with Customer service stakeholders to ensure all CS related scenarios are tested thoroughly and documented.
\u2022 Documenting Test results, preparation of User Manual, Issue Logs.
\u2022 Participate in project meetings and give regular updates to project stakeholders.
\u2022 Monitoring & Validation of all background Jobs
\u2022 Resolve issues from stores, DCs, and Service Centers on Service notifications, Service orders, master data
\u2022 Clear queue failures, stuck IDocs, update stock status errors
Required skills and qualifications
\u2022 Relevant Experience (in Yrs) 8 -10 years as SAP CS Consultant with:
At least 4 years of SAP SD & 4 Years in CS Experience. Functional experience in Retail operations/processes (Service Notification, Repair, Service Orders).
\u2022 At least 1 end to end ECC /S/4HANA SAP implementation working as CS Consultant
\u2022 Must work on Rollout and Support Projects.
\u2022 Excellent communication and interpersonal skills.
\u2022 Ability to work individually and collaborate with a team.
Technical/Functional Skills and Expectations
\u2022 SAP Customer Service
\u2022 SAP SD
Which includes:
\u2022 Equipment, functional location, article, price master data.
\u2022 Serial Number Management, Warranty & Repairs
\u2022 Maintenance task lists and bills of materials (BOMs).
\u2022 Service Notifications and Service Orders.
\u2022 Maintenance planning (preventive, corrective, predictive).
\u2022 Service Order Settlement.
\u2022 Sales order periodic billing and pricing, return process
\u2022 Data Exchange: Interfaces and Idos Monitoring
\u2022 Good to have knowledge in S/4 HANA Activate Methodology.
\u2022 Good to have knowledge of Advance return management
\u2022 Good to have knowledge in activating the Standard Fiori Apps of CS Module Transactions.
\u2022 Certification in SAP CS/PM module is added advantage
\u2022 Working experience in PM Module is added advantage
\u2022 Working Experience in Retail/Electronics industry is added advantage
