Job Title: Logistics & Order Management Coordinator,
Location: Remote
Job Type: Full-Time
Role Overview
As a Logistics & Order Management Coordinator, you will be the backbone of our supply chain and sales support operations. You will be responsible for ensuring 100% accuracy in order processing, maintaining seamless vendor coordination, executing flawless international and domestic shipping, and providing stellar backend support to our sales and operations teams. The ideal candidate has an eagle eye for detail, thrives in a fast-paced environment, and is committed to continuous process improvement.
Key Responsibilities & Duties1. Shipping, Logistics & Compliance
- Generate domestic and international shipping labels with near-zero error rates.
- Research and execute international shipping requirements, ensuring 100% compliance with global trade regulations.
- Manage, troubleshoot, and correctly resolve shipping-related escalations to minimize order reshipments.
2. Order Processing & Portal Management
- Manage and process portal, fulfillment, and manual orders accurately and within strict Service Level Agreements (SLAs).
- Monitor portal inquiries and promptly acknowledge order queries.
- Maintain meticulous digital records of all orders, shipments, and billing activities.
3. Supplier Coordination & Sourcing
- Source products and conduct competitive pricing comparisons across multiple vendors to ensure cost-efficiency.
- Verify and maintain highly accurate data regarding supplier pricing and product availability.
- Coordinate sample orders and track them to ensure on-time delivery.
4. Cross-Functional Collaboration & Sales Support
- Act as the primary operational bridge for the sales team, providing fast and highly accurate information regarding orders and inventory.
- Participate in weekly collaboration meetings with Sales and Operations to align on business goals and troubleshoot bottlenecks.
5. Billing & Financial Record Maintenance
- Prepare, verify, and submit monthly invoices accurately and on time.
- Ensure all financial records relating to shipping and billing are complete, updated, and audit-ready.
6. Compliance & Process Improvement
- Strictly adhere to established Standard Operating Procedures (SOPs).
- Actively contribute ideas and structured feedback quarterly to optimize and improve operational workflows.
Qualifications & Skills
- Experience: 2–4 years of experience in logistics, order fulfilment, supply chain coordination, or a similar operational role.
- Technical Skills: Proficiency with Order Management Systems (OMS), ERPs, shipping platforms (e.g., Ship Station, FedEx/UPS managers), and MS Excel.
- International Shipping: Solid understanding of international customs, duties, and documentation (e.g., commercial invoices, HSN codes).
- Attention to Detail: Exceptional data entry accuracy and a knack for spotting discrepancies in invoices and addresses.
- Communication: Strong written and verbal communication skills for vendor negotiation and internal team collaboration.
- Problem-Solving: Ability to handle high-pressure shipping escalations calmly and efficiently.
- Attention to detail: Should have high level of attention to detail.
Job Type: Full-time
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Paid time off
- Work from home
Experience:
- Supply chain: 3 years (Required)
Language:
Shift availability:
Work Location: Remote
