Job Description
Position: Client Servicing Executive
Department: Marketing
Location: Pune
Employment Type: Full-Time
Contact: 8956043724 | [email protected]
About the Role
We are looking for a proactive, client-focused, and highly organized Senior Client Servicing Executive to serve as the primary interface between clients and internal teams. The ideal candidate will be responsible for understanding client requirements, coordinating with creative and digital teams, ensuring seamless execution of marketing campaigns, and maintaining long-term client relationships.
This role requires strong communication skills, excellent project management abilities, and a passion for delivering exceptional client experiences.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for assigned clients.
- Understand clients' business objectives, marketing goals, and campaign requirements.
- Build and maintain strong, long-term client relationships through regular communication.
- Schedule, organize, and participate in client meetings.
Campaign Planning & Execution
- Translate client briefs into actionable plans for internal teams.
- Coordinate with creative, copywriting, media, digital, production, and social media teams.
- Brainstorm innovative campaign ideas aligned with client objectives.
- Ensure campaigns are delivered on time, within scope, and within budget.
- Monitor campaign execution and ensure error-free implementation.
Project Coordination
- Manage multiple client projects simultaneously.
- Track project timelines and coordinate with internal stakeholders.
- Follow up with vendors for specific campaign requirements.
- Ensure smooth communication between clients and internal departments.
Reporting & Performance Management
- Prepare weekly and monthly campaign reports.
- Track campaign performance and effectiveness.
- Maintain accurate documentation of client activities.
- Monitor campaign budgets, invoicing, and payment recoveries.
Business Development Support
- Support the team during client presentations and new business pitches.
- Identify opportunities for expanding client relationships.
- Collaborate with internal teams to deliver value-added marketing solutions.
Required Qualifications
- Graduate in any discipline (Postgraduate preferred).
- 2–5 years of experience in Client Servicing, Account Management, Marketing, or Advertising.
- Experience working with marketing agencies, branding firms, or corporate marketing teams will be an advantage.
Required Skills & Competencies
Communication
- Excellent verbal and written communication skills.
- Strong presentation and interpersonal skills.
- Ability to confidently interact with clients and senior stakeholders.
Marketing Knowledge
- Good understanding of:
- Branding
- Digital Marketing
- Campaign Management
- Social Media Marketing
- Marketing Communications
Project Management
- Ability to manage multiple projects simultaneously.
- Strong planning, prioritization, and time-management skills.
- Attention to detail with a commitment to quality.
Stakeholder Management
- Strong coordination and relationship management skills.
- Ability to work effectively with cross-functional teams.
Technical Skills
- Proficiency in:
- Microsoft Office Suite
- Google Workspace
- Presentation tools (PowerPoint, Google Slides, Canva, etc.)
- Basic understanding of digital marketing platforms is preferred.
Key Success Indicators (KPIs)
- Client satisfaction and retention.
- On-time campaign execution.
- Campaign quality and error-free delivery.
- Budget adherence.
- Timely reporting and documentation.
- Payment recovery and invoicing efficiency.
- Contribution to new business opportunities.
Why Join Us?
- Opportunity to work with diverse brands and clients.
- Exposure to integrated marketing campaigns.
- Collaborative and innovative work environment.
- Professional learning and career growth opportunities.
- Opportunity to work on high-impact marketing initiatives.
Number of Positions
3
Reason for Hiring
Business expansion and increasing client servicing requirements.
Business Impact
This role is critical for managing multiple client accounts efficiently, ensuring high-quality campaign execution, and supporting the continued growth of the marketing vertical. Filling this position will strengthen client relationships, improve operational efficiency, and contribute to business development initiatives.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: In person
