E-commerce Customer Care Executive
We are the overseas branch of a successful and fast-growing UK-based e-commerce company, established in 2013. Our continued growth is powered by exceptional customer care and strong supplier relationships. We are passionate about providing outstanding service and quality products to our customers across various online platforms.
Due to our rapid expansion, an exciting opportunity has arisen for an E-commerce Customer Care Executive to join our team. This is a fantastic chance to work in a dynamic and forward-thinking environment with great potential for career development.
We are looking for a dedicated and customer-focused E-commerce Customer Care Executive to join our growing team. The ideal candidate will be responsible for handling customer queries and providing excellent support across multiple e-commerce platforms including our website, Amazon, and eBay.
Responsibilities
- Handle customer enquiries via email professionally and promptly
- Manage customer support across platforms such as Website, Amazon, eBay, and other marketplaces
- Resolve issues related to orders, deliveries, returns, refunds, and product information
- Coordinate with courier companies regarding delivery and tracking issues
- Maintain a high level of customer satisfaction through effective communication
- Update order and customer records accurately
- Work closely with the warehouse and operations team to ensure smooth order processing
Requirements
- Good communication skills in English
- Basic computer knowledge and familiarity with e-commerce platforms
- Ability to handle customer complaints professionally
- Experience in customer service or e-commerce support preferred
- Strong problem-solving and multitasking skills
- Knowledge of Amazon Seller Central or eBay is an advantage
Pay: ₹15,000.00 - ₹30,000.00 per month
Education:
Experience:
- Customer support: 1 year (Required)
Language:
- English (Required)
- Hindi (Required)
- Gujarati (Required)
Location:
- Ahmedabad, Gujarat (Required)
Work Location: In person
