Retail Customer Service Executive

Job details

Retail Customer Service Executive

Key Responsibilities

· Assist customers on the shop floor by understanding their needs and recommending suitable products.

· Maintain attractive and organized product displays as per store merchandising standards and management SOPs.

· Ensure correct product ranging and shelf arrangement within the assigned department.

· Follow FIFO method for stock rotation to ensure freshness and minimize expiry losses.

· Achieve daily and monthly department sales targets through active selling and upselling.

· Adhere strictly to all SOPs, guidelines, and instructions issued by management from time to time.

· Monitor stock levels and coordinate with supervisors for timely replenishment.

· Ensure correct pricing, labelling, and promotional signage as per SOP.

· Handle customer queries, complaints, and feedback professionally and escalate when required.

· Maintain cleanliness, hygiene, safety, and discipline in the department as per company standards.

· Support department head during stock counts, audits, and promotions.

Qualifications & Experience

· Minimum 1–2 years of experience as a Sales Executive in a supermarket or hypermarket.

· Plus Two / Graduate qualification preferred.

· Experience in department-wise selling (Grocery, FMCG, Fresh, or Non-Food) is an advantage.

· Basic knowledge of retail operations and SOP-driven environments.

Key Skills & Competencies

· Strong sales attitude and customer-focused approach

· Good communication and interpersonal skills

· Product display and merchandising knowledge

· FIFO and inventory discipline

· Target-oriented mindset

· SOP compliance and process adherence

· Teamwork and adaptability

Experience:

· Retail sales: 1 year (Preferred)

Pay: ₹11,000.00 - ₹12,000.00 per month

Experience:

Location:

Work Location: In person