Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
1. Knowledge and Ability
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To maintain an effective recruitment procedure to obtain the best talent in the marketplace at competitive, but responsible remuneration packages.
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Ensure high quality procedures are in place, which are in line with legislative and company policy governing all the sub-functions of Human Resource Management.
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Adhere to the Standard Operating Procedures & ensure the same by the security team.
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Develop and implement contemporary recruitment methods to attract top quality candidates appropriate to the position and company needs
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Provide coaching and mentoring to the team in order to improve operative efficiency.
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Any matter which may effect the interests of Raffles Jaipur should be brought to the attention of the Management.
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Assist the Director Of Talent & Culture to develop an annual and long-term Talent & Culture plan that identifies the organization’s Human Resources agenda as a component of the organizations overall Strategic Plan.
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Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
2. Service
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Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
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Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
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Treat every employee with respect and make them feel valued
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Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
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Go extra mile to make sure every guest needs are not just met, but exceeded.
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Assist and support team members and other departments in order to ensure a smooth operation
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Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
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Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
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Never fail the Top 5 Service Excellence
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Look at me
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Smile at me
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Talk to me
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Listen to me
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Thank me
3. Operations
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Design methods for continuous improvement in the delivery of services by soliciting internal and external feedback, using best practice models and organizational goals.
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To ensure that all Staff In-House Rules and Regulations are communicated, enforced, and reviewed annually.
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Assist the Director of Talent & Culture to perform the various activities of the department, in the following ways:
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Responsible for Maintaining and updating employee records, legal documents, policies and procedures and other personnel matters.
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Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.
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Analyze the manpower requirement and recommend selection activities to meet the requirement.
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Monitor present and future trends of local industry situation, legislation and recommend appropriate action.
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Regularly inspect staff restaurant, locker rooms and locker and other facilities to ensure they are well operated and maintained.
4. Leadership
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Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
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Self-confidence, motivation, drive, and tenacity.
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Ability to accept responsibility.
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Ability to think strategically, inductively, and creatively.
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And the propensity to recognize and acknowledge other peoples’ ideas
5.Values
Authenticity-
Humility
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Excellence
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Generosity
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Graciousness
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Stewardship
SECTION THREE: JOB SPECIFICATIONS
Position Talent & Culture Manager
CHARACTERISTICS
REQUIRED
ESSENTIAL
DESIRABLE
PHYSICAL
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Neat appearance
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Articulate
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Good Posture
LANGUAGES
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Oral and written fluency in English
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Local language
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Other languages
QUALIFICATIONS /
TRAINING
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Post-Secondary Education or relevant qualifications in Human Resources Management
WORK EXPERIENCE
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Minimum 1 year of experience as same level & 5 years of overall experience preferably in luxury hotel
DISPOSITION
Leadership.
Relationships.
Character.
Potential
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Motivator and self-starter
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Displays initiative.
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Commitment to professional values
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Team builder
OTHERS
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Industry Network
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Good training skills
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Coaching certificate
